Technical Support Specialist

5 days ago

Warren, United States Universal Logistics Holdings, Inc. Full time

Position Description

This is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45 hours per week and fully onsite in Warren, MI.


Scope of Work

The IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal’s user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs.


Responsibilities

  • ​Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
  • Assist all users with any IT related incidents when called upon.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
  • Accurately document, and update user requests using the IT ticketing system.
  • Configure and deploy IT equipment.
  • Resolve issues with. and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.


Behavioral Expectations

  • Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
  • Understand the impact of their work on others.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Maintain constructive relationships and demonstrate respect for everyone contacted.
  • Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
  • Accurately provide and receive information in oral and written communications.
  • Consistently provide ideas, opinions, or information in an articulate, professional way.
  • Actively listen to others and demonstrate understanding of other points of view.
  • Willingness and ability to adjust to changing conditions or priorities.
  • Take the initiative to identify and act on problems and lead by example.
  • Consistently make decisions that resolve problems.


Qualifications and Skills

  • Organized, thorough, and has great attention to detail
  • Intermediate-Advanced knowledge of the Microsoft Office Suite
  • High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
  • Effective oral, electronic and written communication with all levels of the organization using top notch customer service.
  • Does well with minimal "hands on" training and can pickup new skills quickly and can "take the ball and run with it"
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Can work independently with little management direction
  • Document process, procedures, and results
  • Fast and accurate keyboarding skills
  • Passionate, optimistic, and has internal inspiration to get things done


Preferred Experience


  • 1-2 years in IT or Business Systems


This position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing company.

  • Technical Support Specialist III

    4 weeks ago

    Warren, United States Immucor Full time

    Job Title:Technical Support Specialist IIIJob Summary:We are seeking a highly skilled Technical Support Specialist III to join our team. As a Technical Support Specialist III, you will provide domestic and international customer support and troubleshooting of Lifecodes products, both over the phone and on site.Key Responsibilities:Performing technical and...

  • Help Desk Technical Support Specialist

    4 weeks ago

    Warren, Michigan, United States Huntington Ingalls Industries Full time

    Job SummaryWe are seeking a skilled Help Desk Technical Support Specialist to join our team at Huntington Ingalls Industries. As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone or self-service ticket in support of computer hardware, software, network, system/application...

  • Help Desk Technical Support Specialist

    3 weeks ago

    Warren, Michigan, United States Huntington Ingalls Industries Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technical Support Specialist to join our team at Huntington Ingalls Industries. As a Help Desk Technical Support Specialist, you will be responsible for providing technical support and resolving issues related to computer hardware, software, network, system/application access, and telecommunications...

  • Technical Sales Specialist

    4 weeks ago

    Warren, United States Waltonen Engineering Full time

    Technical Sales SpecialistGeometric Solutions is seeking a Technical Sales Specialist to provide technical sales support, create demos, and deliver training sessions. The ideal candidate will have a Bachelor's degree in an Engineering discipline and experience with Siemens products.ResponsibilitiesProvide technical sales supportCreate and present demos to...

  • Technical Support Specialist

    4 days ago

    warren, United States Universal Logistics Holdings, Inc. Full time

    Position DescriptionThis is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45...

  • Technical Support Specialist

    24 hours ago

    warren, United States Universal Logistics Holdings, Inc. Full time

    Position DescriptionThis is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45...

  • Technical Automotive Content Specialist

    4 weeks ago

    Warren, Michigan, United States The Bartech Group Inc Full time

    Job SummaryWe are seeking a skilled Technical Automotive Content Specialist to join our team at The Bartech Group Inc. As a Technical Automotive Content Specialist, you will be responsible for developing and authoring mechanical service information procedures and related technical content for various commodities, including chassis, HVAC, powertrain, body,...

  • Automotive Service Technical Specialist

    3 weeks ago

    Warren, Michigan, United States The Bartech Group Inc Full time

    Job Title: Automotive Service Technical SpecialistJob Summary: We are seeking a highly skilled Automotive Service Technical Specialist to join our team at The Bartech Group Inc. As a key member of our Service Information Development team, you will be responsible for developing and authoring mechanical service information procedures and related technical...

  • Technical Content Specialist

    4 weeks ago

    Warren, United States Joulé Full time

    Job Title: Technical Writing SpecialistLocation: Warren, NJHours/Schedule: Mon - Fri, Business HoursType: ContractOverviewJoulé is seeking an experienced Technical Writer to join our team. As a Technical Writer, you will be responsible for creating high-quality technical documentation for our clients. This is a contract position, working Monday through...

  • Technical Writing Specialist

    4 weeks ago

    Warren, United States Synectics Inc Full time

    Job SummaryWe are seeking a skilled Technical Writing Specialist to join our team at Synectics Inc. The successful candidate will be responsible for creating high-quality technical documents, including user manuals, instructional guides, and technical reports.Key ResponsibilitiesDevelop and maintain technical documentation for laboratory equipment and...

  • Senior Technical Sales Specialist

    3 weeks ago

    Warren, Michigan, United States Waltonen Engineering Full time

    We are seeking a highly skilled Senior Technical Sales Specialist to provide technical sales support, create demos, and deliver training sessions for our customers.Responsibilities:Report to the Managing Director of Waltonen Engineering.Provide technical sales support, both pre-sales and post-sales.Create and present demos to customers, tailored to various...

  • IT Support Specialist

    4 weeks ago

    Warren, United States F2Onsite Full time

    Job OverviewWe are seeking an experienced IT Support Specialist to join our team at F2Onsite. As an onsite IT engineer, you will be responsible for providing hardware break/fix services, migrating data, installing computers, moving printers, and fixing servers and POS systems.Key Responsibilities:Provide onsite hardware support for desktops, laptops,...

  • Print Support Specialist

    4 weeks ago

    Warren, United States Ricoh Full time

    Job SummaryWe are seeking a skilled Print Support Specialist to join our team at Ricoh. As a key member of our support team, you will be responsible for providing technical support and training to customers on our site-specific network and workstation printers.Key Responsibilities:Provide daily support for network and workstation printersRespond to customer...

  • Print Support Specialist |

    2 months ago

    Warren, United States RicohRicoh Full time

    Summary ​Must be vaccinated Virtual interviews will be held Looking for someone who can provide print support in a healthcare setting. QUALIFICATIONS (Education, Experience and Certifications)  Typically requires:  - High School Diploma (or equivalent) with additional education preferred  - IT Help Desk Support experience (application & hardware...

  • Customer Support Specialist

    3 weeks ago

    Warren, Michigan, United States Huber Suhner LTD Full time

    Job SummaryThe Customer Support Specialist will be responsible for providing exceptional customer service and support to our clients. This role will involve responding to customer inquiries, resolving issues, and providing quotes and orders in a timely and efficient manner.Key Responsibilities* Respond to customer inquiries and resolve issues in a timely and...

  • Automotive Service Technical Specialist

    4 weeks ago

    Warren, Michigan, United States The Bartech Group Inc Full time

    Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Automotive Service Technical...

  • Senior Dev Support Specialist

    4 weeks ago

    Warren, Maine, United States Telnet Inc Full time

    Job OverviewTelnet Inc is seeking a highly skilled Senior Dev Support Specialist to join our team. As a key member of our development team, you will be responsible for providing technical support and guidance to our internal stakeholders. Your primary focus will be on identifying, evaluating, implementing, and managing support requests and/or project tasks...

  • Senior Dev Support Specialist

    4 weeks ago

    Warren, Maine, United States Software Technology Inc Full time

    Job DescriptionWe are seeking a highly skilled and experienced Dev Support Specialist to join our team at Software Technology Inc. As a key member of our IT department, you will be responsible for providing technical support and guidance to our development team, ensuring the smooth operation of our applications and systems.Key Responsibilities:Provide...

  • Technical writer

    4 weeks ago

    Warren, United States Sunrise Systems, Inc. Full time

    Job Title: Technical Writing Specialist Job ID: 24-04550 Location: Warren, NJ, 07059 Duration: 12 Months contract on W2   This role is 100% Onsite Work Schedule: Mon - Fri, Business Hours   1. PURPOSE AND SCOPE OF POSITION:   The Technical Writing Specialist supports the successful implementation of laboratory equipment and systems at...

  • Artificial Intelligence Engineering Support Specialist

    3 weeks ago

    Warren, Michigan, United States Barbaricum Full time

    About the Role:We are seeking an experienced Artificial Intelligence Engineering support specialist to join our team at Barbaricum. As a key member of our team, you will provide subject matter expertise in robotics and AI development, including input and recommendations on performance and technical requirements, acquisition strategies, and test and...