Print Support Specialist
2 days ago
We are seeking a skilled Print Support Specialist to join our team at Ricoh. As a key member of our support team, you will be responsible for providing technical support and training to customers on our site-specific network and workstation printers.
Key Responsibilities:
- Provide daily support for network and workstation printers
- Respond to customer requests for technical support and training
- Escalate serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager
- Work to ensure that service level agreements between the customer and Ricoh are achieved
- Procure printer hardware and manage on-site parts/consumables inventory
Requirements:
- High School Diploma (or equivalent) with additional education preferred
- IT Help Desk Support experience (application & hardware support)
- Technical Training & Certifications: HP Certifications
- Excellent customer service skills
- Good project management skills and ability to prioritize tasks
- Strong technical knowledge of network and site-specific printers, and company products
Working Conditions:
- Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
- Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
- Work assignments are diversified
Physical Demands:
- Modest physical effort is required
- Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs.
- Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)
Shift Timing:
8:00AM to 5:00 PM (Mon to Fri)
Job Type: Temp to Engage
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