Print Support Specialist

2 days ago


Warren, United States Ricoh Full time
Job Summary

We are seeking a skilled Print Support Specialist to join our team at Ricoh. As a key member of our support team, you will be responsible for providing technical support and training to customers on our site-specific network and workstation printers.

Key Responsibilities:

  • Provide daily support for network and workstation printers
  • Respond to customer requests for technical support and training
  • Escalate serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager
  • Work to ensure that service level agreements between the customer and Ricoh are achieved
  • Procure printer hardware and manage on-site parts/consumables inventory

Requirements:

  • High School Diploma (or equivalent) with additional education preferred
  • IT Help Desk Support experience (application & hardware support)
  • Technical Training & Certifications: HP Certifications
  • Excellent customer service skills
  • Good project management skills and ability to prioritize tasks
  • Strong technical knowledge of network and site-specific printers, and company products

Working Conditions:

  • Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
  • Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
  • Work assignments are diversified

Physical Demands:

  • Modest physical effort is required
  • Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs.
  • Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)

Shift Timing:

8:00AM to 5:00 PM (Mon to Fri)

Job Type: Temp to Engage



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