Technical Support Specialist

1 month ago

warren, United States Universal Logistics Holdings, Inc. Full time

Position Description

This is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45 hours per week and fully onsite in Warren, MI.


Scope of Work

The IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal’s user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs.


Responsibilities

  • ​Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
  • Assist all users with any IT related incidents when called upon.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
  • Accurately document, and update user requests using the IT ticketing system.
  • Configure and deploy IT equipment.
  • Resolve issues with. and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.


Behavioral Expectations

  • Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
  • Understand the impact of their work on others.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Maintain constructive relationships and demonstrate respect for everyone contacted.
  • Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
  • Accurately provide and receive information in oral and written communications.
  • Consistently provide ideas, opinions, or information in an articulate, professional way.
  • Actively listen to others and demonstrate understanding of other points of view.
  • Willingness and ability to adjust to changing conditions or priorities.
  • Take the initiative to identify and act on problems and lead by example.
  • Consistently make decisions that resolve problems.


Qualifications and Skills

  • Organized, thorough, and has great attention to detail
  • Intermediate-Advanced knowledge of the Microsoft Office Suite
  • High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
  • Effective oral, electronic and written communication with all levels of the organization using top notch customer service.
  • Does well with minimal "hands on" training and can pickup new skills quickly and can "take the ball and run with it"
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Can work independently with little management direction
  • Document process, procedures, and results
  • Fast and accurate keyboarding skills
  • Passionate, optimistic, and has internal inspiration to get things done


Preferred Experience


  • 1-2 years in IT or Business Systems


This position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing company.

  • Technical Support Specialist

    2 days ago

    Warren, Michigan, United States Northwest Bank Full time

    Job OverviewNorthwest Bank is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to clients.

  • Technical Support Specialist

    1 month ago

    warren, United States Universal Logistics Holdings, Inc. Full time

    Position DescriptionThis is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45...

  • Technical Support Specialist

    1 month ago

    Warren, United States Universal Logistics Holdings, Inc. Full time

    Position DescriptionThis is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person. This position is 45...

  • Technical Support Representative

    3 weeks ago

    Warren, United States Immucor Inc Full time

    Technical Support Representative III - TransplantJob LocationsUS-WI-Waukesha | US-NJ-WarrenJob ID2024-3645CategoryCustomer Support/SalesOverviewWerfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion,...

  • Technical Field Specialist

    2 weeks ago

    Warren, Michigan, United States Insight Global Full time

    Company Overview:At Insight Global, we are seeking a highly skilled Technical Field Specialist to join our team in Warren, MI. As a Technical Field Specialist, you will play a critical role in ensuring the success of our clients by providing expert-level technical support and services.Estimated Salary Range: $50-$80k per annum, with a preference for...

  • Nurse Specialist in Operating Room

    5 days ago

    Warren, Michigan, United States Healthcare Support Full time

    Job Title: Nurse Specialist in Operating Room">About the Job:We are seeking a skilled and dedicated Nurse Specialist in Operating Room to join our team at Healthcare Support.Responsibilities:This is a travel nursing opportunity for a Nurse Specialist in Operating Room with 2+ years of experience within this specialty. As a key member of our team, you will...

  • Advanced Technology Support Specialist

    3 weeks ago

    Warren, Michigan, United States Pomeroy Full time

    Job OverviewPomeroy is seeking a skilled Advanced Technology Support Specialist to join our team. In this role, you will provide on-site field support to customers, installing, servicing, and repairing systems and equipment.Key ResponsibilitiesProvide technical assistance to customers in resolving hardware and software issues.Install, maintain, and repair...

  • Highly Skilled IT Support Specialist

    2 weeks ago

    Warren, Michigan, United States Pomeroy Full time

    Pomeroy is seeking a highly skilled IT support specialist to join our team. This role involves working in an office/automotive plant environment, providing on-site field support and ensuring the smooth operation of our systems and equipment.Key responsibilities include:Providing top-notch technical support to customersInstalling and servicing systems and...

  • Home Health Care Specialist

    2 weeks ago

    Warren, Michigan, United States Healthcare Support Full time

    About Healthcare Support">Healthcare Support has developed a reputation as one of the country's top healthcare employment partners. We are a trusted partner to many of the nation's top healthcare organizations, providing national healthcare and medical recruiting services with the highest degree of success.Opportunity DetailsSkill: Home HealthLocation:...

  • Medical Support Specialist LPN

    1 month ago

    Warren, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • IT Systems Support Specialist

    2 weeks ago

    Warren, Michigan, United States Pomeroy Full time

    Job Title: IT Systems Support SpecialistPomeroy is seeking an experienced IT Systems Support Specialist to join our team.We are looking for a highly skilled professional with expertise in Hardware Installation, Repair, and Maintenance. As an IT Systems Support Specialist, you will provide on-site field support to customers, ensuring the operational quality...

  • Caregiver Support Specialist

    2 weeks ago

    Warren, Michigan, United States ExpertCare Full time

    At ExpertCare, we're a family dedicated to fostering success and happiness. As a Caregiver Support Specialist, you'll provide compassionate 1:1 support in recipients' homes, engaging them in skill-building activities that empower and encourage growth. You'll also bring recipients into the community to nurture their personal goals.We value inspiration and...

  • Dispensary Support Specialist

    2 days ago

    Warren, Michigan, United States Jushi Full time

    Role Summary: We are looking for a skilled and dedicated Dispensary Support Specialist to support our team at Jushi, a leading cannabis management services provider. As a Dispensary Support Specialist, you will be responsible for providing exceptional customer service, maintaining store inventory, and ensuring compliance with regulations. Our ideal candidate...

  • Customer Experience Support Specialist

    2 days ago

    Warren, Michigan, United States TEKsystems Full time

    Role OverviewThe Customer Experience Support Specialist will play a crucial role in providing exceptional customer-centric service to internal and external customers. This includes assisting customers with inquiries, resolving issues, and educating them on product functionality and services.Key Responsibilities:• Respond to inbound comments from customers...

  • Administrative Support Specialist

    3 weeks ago

    Warren, United States PSG Global Solutions Full time

    The Studio Support Coordinator will assist team members within their assigned studio to coordinate and/or complete specific tasks and special requests. This role will also collaborate with other Studio Support Coordinators, as well as: Facilities, Sh Support, Administrative, Specialist, Staffing, Technology

  • Administrative Support Specialist

    1 week ago

    Warren, United States PSG Global Solutions Full time

    The Studio Support Coordinator will assist team members within their assigned studio to coordinate and/or complete specific tasks and special requests. This role will also collaborate with other Studio Support Coordinators, as well as: Facilities, Sh Support, Administrative, Specialist, Staffing, Technology Learn More

  • Desktop Support Specialist

    1 month ago

    Warren, United States SISL Global Full time

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support for desktop/laptop...

  • Desktop Support Specialist

    3 weeks ago

    Warren, United States SISL Global Full time

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities: Provide second-level technical support for desktop/laptop...

  • Desktop Support Specialist

    1 month ago

    warren, United States SISL Global Full time

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support for desktop/laptop...

  • Desktop Support Specialist

    1 month ago

    warren, United States SISL Global Full time

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support for desktop/laptop...