Logistics Coordinator

2 weeks ago


Plano, Texas, United States Texas Impound Services, LLC Full time
Position Overview

We are in search of a dedicated and customer-focused service representative and logistics coordinator to become a part of our team at Texas Impound Services LLC. In this role, you will oversee vehicle intake and release processes, manage truck locations and dispatch operations, and ensure the maintenance of essential records. The service representative aspect of this position involves delivering product or service information, efficiently resolving customer inquiries, and maintaining high levels of customer satisfaction. The ideal candidates for this role should possess empathy, strong communication skills, and effective problem-solving abilities.

Key Responsibilities:
  • Manage a significant volume of incoming calls
  • Assess customer needs and provide suitable solutions
  • Build and nurture strong customer relationships through effective communication
  • Guarantee the delivery of accurate information
  • Address customer complaints promptly
  • Record customer interactions and maintain accurate documentation
  • Follow established communication protocols and guidelines
  • Assist drivers with timely and relevant information
Essential Skills:
  • Previous experience in customer support or client services
  • Exceptional phone handling and active listening capabilities
  • Familiarity with customer relationship management (CRM) systems
  • Strong customer orientation and adaptability
  • Effective communication and presentation skills
  • Ability to multitask and manage time effectively
  • High school diploma or equivalent

Texas Impound Services LLC is committed to being an equal opportunity employer that values diversity and inclusion. We provide a competitive starting salary and flexible part-time scheduling for this position.



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