Automotive Service Consultant

1 week ago


Durham, North Carolina, United States Sport Durst Automotive Group Full time
Job Overview

Service Advisors Required - Embark on a Fulfilling Career Path

Sign-on Bonus Available for Qualified Candidates

At Sport Durst Automotive Group, we are continuously on the lookout for skilled and driven professionals to enhance our service departments. If you are eager for a career that fosters both personal and professional development, Sport Durst Automotive is the ideal environment for you. We invite you to take a moment to consider this opportunity.

The Sport Durst Group, a family-owned enterprise, is dedicated to fostering employee retention by creating a supportive and diverse workplace culture. Our well-trained support staff is committed to empowering our employees with the necessary knowledge and resources to achieve both personal and organizational objectives, paving the way for a rewarding career. Our primary aim is to ensure that every member of the Sport Durst Automotive family has the chance to thrive.

Sport Durst Automotive is an Affirmative Action/Equal Opportunity Employer, dedicated to providing employment opportunities without discrimination based on age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

To safeguard the health and safety of our valued team members and customers, Sport Durst Automotive Group employs a licensed professional service to regularly sanitize all workspaces, customer waiting areas, showrooms, and service zones.

In addition to offering competitive compensation, we provide a comprehensive benefits package that includes:

  • Medical Plan with Employer Contribution
  • Vision Insurance
  • Dental Coverage
  • Short-Term Disability Insurance
  • $25,000 Life Insurance Policy Provided by Employer
  • Long-Term Disability Insurance Provided by Employer
  • 401-K Plan with Employer Matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) for Health and Childcare
  • Opportunities for Internal Promotions
  • Flexible Work Hours
  • Paid Training Programs
  • Paid Time Off
  • Discounts on Products and Services
  • Employee Birthday Recognition
  • And More
Responsibilities and Requirements for Service Advisors

The primary role of our service advisors is to act as a bridge between the service team and our clients. They collaborate closely with technicians to assess necessary repairs and communicate pricing and rationale to customers. This includes identifying customer needs and overseeing all aspects of repair or maintenance from initiation to completion.

  • Exhibit a positive and proactive attitude daily.
  • Possess strong interpersonal skills to communicate effectively with a diverse clientele via phone or electronic means.
  • Maintain a professional appearance and hygiene.
  • Demonstrate knowledge of automotive services and repair processes, with the ability to listen to and identify customer needs while explaining manufacturer or warranty protocols.
  • Build and maintain relationships with customers from the point of vehicle drop-off until service completion, providing timely updates on repair status and detailed explanations of additional service needs.
  • Provide accurate and comprehensive cost estimates for labor and parts.
  • Exhibit strong organizational skills to keep vehicle repair information current.
  • Commit to excellence and uphold high standards.
  • Act with integrity and adhere to company values.
  • Follow company policies and procedures, supporting team members and respecting diversity.
  • Effectively manage challenging customer situations, responding promptly to their needs and soliciting feedback to enhance service.
  • Possess a valid driver's license and maintain a good driving record throughout employment.


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