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Automotive Service Consultant

2 months ago

Durham, North Carolina, United States Sport Durst Automotive Group Full time
Job Overview

Service Advisors Wanted - Embark on a Fulfilling Career Path

Sign-on Bonus Available for Eligible Candidates

At Sport Durst Automotive Group, we are in search of skilled and self-driven professionals to enhance our multi-franchise service departments. If you are seeking a career that fosters both personal and professional development, and you possess a strong drive for success, then this is the right opportunity for you.

As a family-owned enterprise, Sport Durst Automotive is dedicated to ensuring employee retention by cultivating a positive and diverse workplace culture. Our committed support staff is equipped to empower our employees with the necessary knowledge and resources to achieve both personal and professional aspirations while building a rewarding career. Our mission is to provide every member of the Sport Durst Automotive family with the tools needed for success.

Equal Opportunity Employer: We are committed to providing equal employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

To ensure the health and safety of our team members and customers, we employ a licensed professional service to regularly sanitize all workspaces, customer waiting areas, showrooms, and service areas.

In addition to offering competitive compensation, we provide a comprehensive benefits package, including:

  • Employer-Supported Medical Plan
  • Vision Insurance
  • Dental Coverage
  • Short-Term Disability Insurance
  • $25,000 Life Insurance Policy Provided by Employer
  • Long-Term Disability Insurance
  • 401-K Plan with Employer Matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) for Health and Childcare
  • Opportunities for Internal Advancement
  • Flexible Work Hours
  • Paid Training Programs
  • Paid Time Off
  • Discounts on Products and Services
  • Employee Birthday Recognition
Responsibilities and Requirements

The primary role of our service advisors is to act as a bridge between the service team and customers. They collaborate closely with technicians to assess required repairs and communicate pricing and rationale to customers. This involves identifying customer needs and overseeing all facets of the repair or maintenance process from initiation to completion.

  • Exhibit a positive and proactive attitude daily
  • Possess strong interpersonal skills to effectively communicate with a diverse range of individuals via phone or electronic means
  • Maintain a professional appearance and hygiene
  • Demonstrate knowledge of the automotive industry and service/repair processes; ability to listen and identify customer needs while explaining manufacturer or warranty protocols
  • Build and maintain relationships with customers from the moment of vehicle drop-off until service completion, providing timely updates on repair status and detailed explanations of additional services needed
  • Deliver accurate and comprehensive cost estimates for labor and parts
  • Exhibit strong organizational skills to keep vehicle repair information current
  • Commit to excellence and uphold high standards
  • Act with integrity and adhere to company values
  • Follow company policies and procedures, supporting team objectives and respecting diversity
  • Manage challenging customer situations effectively; respond promptly to customer needs and solicit feedback to enhance service
  • Must possess a valid driver's license and maintain a good driving record throughout employment