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Automotive Service Consultant

2 months ago

Durham, North Carolina, United States Hendrick Automotive Group Full time

Position Overview:

Welcome to Hendrick Subaru Southpoint, where we are dedicated to providing exceptional service to our customers.

We are in search of a skilled Service Advisor to enhance our operations. In this role, you will be tasked with promoting, identifying, and documenting necessary service, maintenance, and repair solutions for our clientele. Collaboration with both customers and technicians will be key to ensuring that vehicles receive timely and precise service.

Key Responsibilities:

  • Engage with customers and technicians to determine required maintenance tasks
  • Provide guidance to customers regarding essential services
  • Propose additional services and repairs as needed
  • Calculate repair costs accurately
  • Coordinate appointment scheduling with customers
  • Keep a well-organized workspace
  • Participate in ongoing training initiatives
  • Adhere to safety protocols

Qualifications:

To excel in this position, candidates should possess:

  • A background of 3-5 years in the automotive or customer service sectors
  • Comprehensive knowledge of vehicle mechanics
  • Strong interpersonal and organizational abilities

Technical Skills:

Proficiency in Microsoft Office applications is required.

Communication Skills:

Ability to effectively communicate with both customers and team members is essential.

Core Values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

If you are a driven individual with a passion for delivering outstanding customer service, we invite you to consider this opportunity at Hendrick Subaru Southpoint.

Hendrick is an Equal Opportunity employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.