Automotive Service Consultant

2 weeks ago


Durham, North Carolina, United States Hendrick Automotive Group Full time

Position Overview:

Welcome to Hendrick Subaru Southpoint, a leader in the automotive service industry.

We are in search of a dedicated Service Advisor to enhance our operations. In this role, you will be tasked with promoting, identifying, and documenting service, maintenance, and repair solutions for our clientele. Your collaboration with customers and technicians will be vital to ensure that vehicles receive prompt and precise service.

Key Responsibilities:

  • Collaborate with customers and technicians to ascertain necessary maintenance
  • Provide guidance to customers regarding essential services
  • Propose additional services and repairs as needed
  • Calculate repair costs
  • Coordinate appointments with customers
  • Maintain a tidy and organized workspace
  • Engage in ongoing training and development
  • Adhere to safety protocols

Qualifications:

To excel in this position, candidates should possess:

  • 3-5 years of experience in the automotive or customer service sectors
  • Understanding of vehicle mechanics and operations
  • Strong interpersonal and organizational abilities

Technical Skills:

Proficient in Microsoft Office applications

Communication Skills:

Ability to effectively communicate with both customers and team members

Core Values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

If you are a driven individual with a passion for delivering exceptional customer service, we encourage you to consider this opportunity at Hendrick Subaru Southpoint, where we strive to exceed our customers' expectations.

Hendrick is an Equal Opportunity employer. We welcome applications from minorities, women, veterans, and individuals with disabilities.



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