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Lead Customer Relations Coordinator

2 months ago


Palm Springs, California, United States Village of Palm Springs, FL Full time
Job Summary

We are seeking a highly skilled and experienced Customer Relations Coordinator to join our team at the Village of Palm Springs, FL. As a key member of our Utilities Department, you will be responsible for coordinating and supervising the utility billing functions and supervising the Clerk I and Clerk II positions within the Utility Billing Office.

Key Responsibilities
  • Utility Billing Coordination: Prepare and review utility bills for water, sewer, and trash, including entering and reviewing water meter readings, payments, utility turn-on and shut-off, and customer information.
  • Supervision and Direction: Supervise and direct the activities of assigned tasks, assign work, monitor progress, provide feedback, and prepare periodic employee reviews.
  • Customer Service: Respond to customer inquiries, complaints, and requests in a professional and courteous manner.
  • Account Research and Analysis: Perform special account research and analysis at the request of customers, the Utility Billing Manager, or the Utility Director/Assistant Utility Director.
  • Correspondence and Communication: Initiate correspondence with customers relative to payments, adjustments, inquiries, complaints, or other matters requested by the customer.
  • Financial Management: Review and approve daily cash receipt edits and deposits by cashiers, post daily cash receipts, and prepare or review customer account adjustments.
  • Record Keeping: Maintain accurate and up-to-date records, including billing registers, daily cash receipt posting reports, and other relevant documents.
Requirements
  • Education: High school diploma or G.E.D. and supervisory experience in utility billing or a related field.
  • Skills: Basic working knowledge of computer procedures, practices, and applications, as well as bookkeeping experience.
  • Knowledge: Considerable knowledge of business English, spelling, and commercial math, as well as some knowledge of modern office practices and procedures.
Benefits

We offer a comprehensive benefits package, including health, dental, and life insurance, as well as a pension plan and paid holidays.