Lead Customer Relations Coordinator
1 day ago
The Village of Palm Springs, FL is seeking a highly skilled and experienced Lead Customer Relations Clerk to join our Utilities Department. As a key member of our team, you will be responsible for coordinating and supervising the utility billing functions, supervising Clerk I and Clerk II positions, and ensuring excellent customer service.
Key Responsibilities- Coordinate and supervise utility billing functions, including preparation of utility bills, meter readings, and customer information.
- Supervise and direct the activities of assigned tasks, assign work, monitor progress, provide feedback, and prepare periodic employee reviews.
- Coordinate meter reading, re-reads, and delinquent disconnections with utilities field crew.
- Organize work orders for field crew.
- Perform special account research and analysis at the request of customers, the Utility Billing Manager, or the Utility Director/Assistant Utility Director.
- Initiate correspondence with customers relative to payments, adjustments, inquiries, complaints, or other matters requested by the customer.
- Review and approve daily cash receipt edits and deposits by cashiers.
- Post daily cash receipts.
- Prepare or review customer account adjustments.
- Enter and post adjustments in accordance with Village Policy.
- Respond to bankruptcy notices, lien searches, etc.
- File and maintain billing registers, daily cash receipt posting reports, and other records.
- Prepare quotes for utility fees related to development.
- A high school diploma or G.E.D. and supervisory experience in utility billing or a related field are required.
- A basic working knowledge of computer procedures, practices, and applications is also required.
- Bookkeeping experience is desirable.
- Possession of a valid Florida Driver License.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BenefitsThe Village of Palm Springs offers a complete benefits package, including health, dental, and life insurance, pension plan, and paid holidays.
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