Senior Meeting Coordinator
4 weeks ago
We are seeking a highly skilled and experienced Senior Meetings and Events Manager to join our team at Parker Palm Springs, LLC. This is a key role that requires strong organizational and communication skills, as well as the ability to work effectively with internal and external stakeholders.
Key Responsibilities- Coordinate all group bookings from confirmation to departure, ensuring seamless execution and excellent client satisfaction.
- Act as liaison between clients, Sales Managers, and operational departments, providing exceptional customer service and support.
- Manage all group-related activities, including pre-arrival information, check-in arrangements, billing procedures, and post-departure follow-up.
- Process necessary paperwork on changes, cancellations, and additions prior to arrival, ensuring accuracy and attention to detail.
- Upsell client hospitality suite requirements, VIPs, amenities, suites, banquet food and beverage, and special requests, driving revenue growth and client satisfaction.
- Collaborate with the Sales Manager to re-book future group programs, ensuring continuity and growth.
- Assist with the general sales phone line, providing support and answering client inquiries.
- Update the 14-day arrival report with relevant groups for weekly distribution at resume meetings, ensuring timely and accurate information.
- Coordinate Meeting in Suites with the Room Service Manager, ensuring seamless execution and excellent client satisfaction.
- Conduct and assist with inter-departmental investigations on billing, client complaints, and follow-up as required, ensuring prompt resolution and client satisfaction.
- Prepare group resumes and BEOs in adherence with the distribution schedule, ensuring accuracy and attention to detail.
- Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits, pro-formas, and pre-payments, ensuring accuracy and attention to detail.
- Work closely with Front Office Supervisory staff and Bell staff to ensure smooth group arrival and delivery of services, ensuring excellent client satisfaction.
- Work closely with Group Sales Assistant and delegates when necessary, ensuring effective communication and collaboration.
- Coordinate client group activities and needs with relevant departments, ensuring seamless execution and excellent client satisfaction.
- Attend Coordinator, Resume, BEO, and Sales meetings as scheduled, ensuring timely and accurate information.
- Participate in quarterly GRC and banquet function space audits in preparation for monthly forecast meetings, ensuring accurate and timely information.
- Maintain clean, accurate master files, ensuring easy access and retrieval of information.
- Open Master Files for new accounts, ensuring timely and accurate information.
To be successful in this role, you will need:
- Excellent organizational and communication skills.
- Strong attention to detail and ability to multitask.
- Ability to work effectively with internal and external stakeholders.
- Experience in group sales and events management, preferably in a hotel or resort setting.
- Knowledge of conference services and event planning principles.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
We offer a competitive salary range of $75,000-$95,000 annually, depending on experience, as well as a comprehensive benefits package and opportunities for professional growth and development.
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