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Office Support Specialist
2 months ago
Contract Duration: 7 months
Working Hours: 7:00 AM to 3:30 PM
Position Summary:
- Operates under general guidance to address and fulfill customer inquiries through electronic communication.
- Exhibits strong capabilities in delivering exceptional customer service, adeptly navigating challenges, maintaining professionalism in high-pressure situations, and showcasing dependability.
- Employs systematic reasoning and methodologies to tackle complex issues with practical solutions.
Key Responsibilities:
- Ensure prompt responses and deliver requested documentation in the specified format for all inquiries related to Court Evidence Packages received electronically.
- Engage in professional communication with both internal and external stakeholders regarding all aspects of court evidence documentation.
- Maintain comprehensive records of court dispositions and input them into the tracking system.
- Regularly update Standard Operating Procedures in accordance with jurisdictional requirements.
- Monitor workflow status, identify challenges, and implement solutions.
- Timely report any equipment-related concerns to facilitate swift resolutions, escalating issues when necessary.
- Demonstrate effective priority management to meet both customer and departmental expectations.
- Exhibit a strong aptitude for acquiring new industry, company, product, or technical knowledge.
- Possess the ability to manage challenging situations and adapt to a dynamic work environment.
Required Qualifications:
- High School Diploma or equivalent qualification.
- Proficient in Microsoft Office Suite (Word, Outlook, SharePoint, and Excel).
- Data entry proficiency of 40 words per minute.
- Excellent verbal and written communication skills.
- Proven ability to work independently and resolve issues while recognizing when to escalate matters.
- Capable of making informed decisions and responding positively to constructive feedback.
- Ability to adhere to professional conduct standards and collaborate effectively with diverse teams.
- Must demonstrate reliability and effectiveness in an office environment.
- Successful completion of drug tests, background checks, and fingerprinting is mandatory.
- Ability to sit or stand for extended periods is required.
- Capable of reviewing data and/or images on a computer screen for prolonged durations (typically 8-hour shifts).
At Cogent Infotech Corporation, we are committed to advancing our expertise to establish new benchmarks within the industry. Through ongoing enhancement of our processes and expanding our service offerings to adapt to the changing needs across various sectors, we deliver innovative, forward-thinking, and comprehensive solutions.
