Medical Information Specialist

6 days ago

Myrtle Point, Oregon, United States Inizio Engage Full time
About the Role

We are seeking a highly skilled Medical Information Analyst to join our team at Inizio Engage. As a Medical Information Analyst, you will play a critical role in delivering high-quality support to our clients, patients, and healthcare professionals.

Key Responsibilities
  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
  • Enroll participants in educational seminars
  • Provide patient support to patients enrolled in Patient Support Programs
  • Collect demographic data and disposition for product, sample and literature fulfillment
  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
  • Accurately collect information required by individual programs and correctly capture in specific program databases
  • Exhibit effective communication and tele-management skills
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
  • Adhere to all company policies and Standard Operating Procedures
  • Possess effective organizational skills, including working on multiple projects simultaneously
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
  • Update and submit resume upon requests for audits
Requirements
  • Excellent verbal, written and listening communication skills
  • Competency with a computer keyboard and mouse
  • Competency with Call Center Telephone Technology
  • Pleasant telephone manner
  • Ability to work both independently and within a group setting
  • Results oriented, excellent organizational skills and ability to work cross-functionally
  • Must have stable, reliable, high speed home internet
  • Must have a designated separate home office space that is quiet and away from distractions

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