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Front Desk Representative
2 months ago
At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Our BenefitsWe offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Our CultureWe're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you're just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.
Job SummaryWe're seeking a Front Desk Agent to join our team at the San Antonio Marriott Northwest. As a Front Desk Agent, you'll be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.
Key Responsibilities:- Greet customers immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information from a computer system.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Promptly answer the telephone using positive and clear English communication.
- Close guest accounts at time of check out and ascertain satisfaction.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
