Fitness Operations Assistant

1 month ago


Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Overview

The Fitness Operations Assistant will play a key role in ensuring the smooth operation of our gym, providing exceptional member experiences, and contributing to the financial success of our club.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing team of Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Support Staff Management and provide backup assistance to the Club Manager as needed, including scheduling and supervising staff.
  • Oversee member service, ensuring staff provides a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Participate in front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Support the ordering of supplies within budget and track statistics and reports.
  • Provide backup support for any employee who is absent.
Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite and Apple).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification preferred.
  • Tanning Operator Certification preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.

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