Restaurant Operations Manager

3 days ago

Westerville, Ohio, United States Ampler Burgers Full time
Job Title: Assistant Manager

The Assistant Manager plays a crucial role in ensuring the success of our restaurant by supporting the Restaurant General Manager in managing daily operations. This includes overseeing financial controls, operations, people development, guest service, and compliance across shifts to achieve desired restaurant outcomes such as increased sales, profitability, and employee retention.

Key Responsibilities:
  • Direct the efficient and accurate preparation and sale of products to meet established speed of service guidelines.
  • Motivate and direct team members and Shift Supervisors to exceed guest expectations with fast and friendly service in clean surroundings.
  • Supervise and train team members and Shift Supervisors on team stations, BKC products, processes, and policies.
  • Follow cash control/security procedures and help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
  • Assist the RGM in enforcing compliance with government regulations, BK Market Policy, employment law, food safety, BK Security Policy, operations, and BK policies and procedures relating to all restaurant activities across shifts.
  • Recruit, hire, train, and work to retain effective team talent by making decisions or recommendations on hiring and advancement.
  • Makes decisions or recommendations on the discipline and terminations of team members.
  • Available to work evenings, weekends, and holidays.
  • Prompt and regular attendance for assigned shifts, meetings, and training.
  • Ensure guests feel special.
  • Other duties as assigned by the General Manager, District Manager, Officer, or Director of the Company.
Requirements:
  • Must be 18 years of age or older.
  • Has an automobile with the required insurance coverage available to drive for the Company.
  • Valid Driver's License.
  • High School Diploma or GED required, some college preferred.
  • Complete all internal certification programs.
  • 1 year of experience working in the quick service restaurant industry.
Physical Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently bending, stooping, and kneeling. This position is very active requiring occasional crawling and climbing. Ability to lift/move 50 pounds. Regular exposure to video terminal display. Travel in personal vehicle leading to exposure to all driving conditions and hazards. Frequent standing for long periods of time. Ability to talk and hear. The employee is regularly required to talk and hear and have the ability to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. Vision abilities of close vision, distance vision, and adjust focus. Ability to frequently taste or smell. The employee frequently works near moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, extreme heat, and risk of electrical shock. The noise level is usually loud.

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