Technical Support Specialist
3 days ago
The role of Applications Support - Advanced requires a highly motivated individual to provide weekend support as part of shift-based coverage. The successful candidate will assist in monitoring production environments for anomalies and address issues utilizing standard observability tools such as Splunk, Dynatrace, and Grafana.
Key responsibilities include working closely with L2/L1/AD teams to improve thresholds and alerting of critical flows, assisting with Root Cause Analysis (RCA), and identifying monitoring gaps to implement solutions. The ideal candidate will also identify and solve issues within TTR to avoid financial losses and reduce customer impacts.
Additionally, the Automation and Support Specialist will lead and drive the identification and implementation of automation opportunities across the application and infrastructure environment. They will identify issues for escalation and partner with Operate Teams, AD, and PM teams to identify single points of failure which should be monitored with heightened sensitivity.
The successful candidate will also support incident, problem, and change management for applications and infrastructure, maintaining the firm's systems to ensure operational stability and availability. They will act as the second line of support for requests involving ATM hardware or applications and operations processes, partnering with various ATM Support groups and product owners to resolve issues, defects, and conduct root cause analysis.
Experience with one or more general-purpose programming languages and/or automation scripting is required, as well as a working understanding of public cloud and consumer banking experience. The ideal candidate will also have working experience on tools such as Splunk, Dynatrace, and Grafana.
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Technical Support Specialist
5 days ago
Westerville, Ohio, United States Belcan Services Group Ltd Partnership Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Belcan Services Group Ltd Partnership. As a Technical Support Specialist, you will be responsible for the day-to-day installation of servers and network equipment, structured cabling, project work, and capacity management.Key Responsibilities:*...
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IT Support Specialist
7 days ago
Westerville, Ohio, United States Creative Financial Staffing Full timeIT Support SpecialistWe are seeking a skilled and customer service-oriented IT Support Specialist to join our technical support team. In this role, you will be responsible for providing technical assistance and troubleshooting computer systems, software, and hardware for our employees.Responsibilities: Provide prompt and professional support to internal...
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IT Support Specialist
1 month ago
Westerville, Ohio, United States Creative Financial Staffing Full timeIT Support Specialist (2nd Shift)We are seeking a skilled and customer service-oriented IT Support Specialist to join our client's technical support team on the 2nd shift from 11am to 8pm. In this role, you will be responsible for providing technical assistance and troubleshooting computer systems, software, and hardware for our employees.Key...
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Technical Writer Specialist
2 weeks ago
Westerville, Ohio, United States Actalent Full timeJob SummaryWe are seeking a skilled Technical Writer to join our team at Actalent. As a Technical Writer, you will be responsible for creating high-quality documentation that supports our clients' engineering and science initiatives.Key ResponsibilitiesDevelop and maintain technical documentation, including SOPs, batch records, and 1-point...
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Power Service Technical Support Specialist
2 weeks ago
Westerville, Ohio, United States Vertiv Full timeJob SummaryWe are seeking a highly skilled Power Service Technical Support Engineer Tier 2 to join our team. As a key member of our technical support team, you will provide expert technical assistance and resolution to customers and internal stakeholders.Key ResponsibilitiesTechnical Support: Provide domestic and international technical assistance, on-site...
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IT Support Specialist
1 month ago
Westerville, Ohio, United States Young Mens Christian Association of Central Ohio Full timeJob SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at the Young Mens Christian Association of Central Ohio. As a key member of our IT department, you will provide high-level technical support and project management for key IT initiatives.Key ResponsibilitiesProvide technical support and troubleshooting for...
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Desktop Support Specialist
4 weeks ago
Westerville, Ohio, United States TEKsystems Full timeJob Title: Desktop Support SpecialistAt TEKsystems, we're seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will provide top-notch technical assistance to our clients, ensuring their technology needs are met with expertise and professionalism.Key Responsibilities:Provide tier II support for IS-related...
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Desktop Support Specialist
4 weeks ago
Westerville, Ohio, United States Connective Talent Full timeJob SummaryConnective Talent is seeking a skilled Desktop Support Specialist to join our central information technology organization. As a key member of our team, you will play a crucial role in administering our network infrastructure, hardware, software, and enterprise services to ensure seamless operations across our offices.Key ResponsibilitiesProvide...
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Customer Support Specialist
7 days ago
Westerville, Ohio, United States ABB Full timeJob SummaryAt ABB, we are dedicated to empowering our customers to create sustainable solutions. As a Customer Support Specialist, you will play a crucial role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.Key ResponsibilitiesProvide technical assistance to...
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Support Specialist
1 week ago
Westerville, Ohio, United States Pinnacle Group Full timeJob Summary:The Support Specialist - Applications will be responsible for providing technical support for our clients' applications. This includes monitoring production environments for anomalies, addressing issues using standard observability tools, and working closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows.Key...
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Technical Support Specialist
4 days ago
Westerville, Ohio, United States A3 Staffing Solutions Full timeJob DescriptionAt A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team.This is a 3-month assignment with possible extension.The successful candidate will work 8-5, Monday to Friday, with no on-call duties.Key responsibilities include:Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct...
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Senior Applications Support Specialist
2 weeks ago
Westerville, Ohio, United States BCforward Full timeJob Title: Senior Applications Support SpecialistBCforward is seeking a highly motivated Senior Applications Support Specialist to join our team in Westerville, OH.Job Summary: The Senior Applications Support Specialist will be responsible for providing advanced technical support for our client's applications and infrastructure. This includes monitoring...
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Advanced Applications Support Specialist
4 days ago
Westerville, Ohio, United States Bucher & Christian Consulting, Inc. Full timeJob Title: Advanced Applications Support SpecialistJob Summary:We are seeking a highly motivated and experienced Advanced Applications Support Specialist to join our team. As an Advanced Applications Support Specialist, you will be responsible for providing advanced technical support for our applications and infrastructure. This includes monitoring...
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Technical Support Engineer Level 2
1 week ago
Westerville, Ohio, United States Vertiv Full timeJob SummaryVertiv is seeking a Technical Support Engineer Level 2 to provide technical support to Vertiv Services field personnel. This role will also provide a reliable avenue for the interface among the field, engineering, marketing, and logistics pertaining to the successful resolution of concerns related to specific Power and UPS products.Key...
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Intervention Specialist
4 days ago
Westerville, Ohio, United States ACCEL Schools Full timeAbout the RoleWe are seeking a highly qualified Intervention Specialist to join our team at ACCEL Schools. As an Intervention Specialist, you will play a critical role in supporting the educational and behavioral goals of our students, with a focus on those with Individualized Education Programs.Key Responsibilities:Work collaboratively with classroom...
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IT Support Specialist
4 days ago
Westerville, Ohio, United States Lake Shore Cryotronics Full timeJob SummaryWe are seeking a highly motivated and detail-oriented IT Help Desk Analyst Intern to join our team at Lake Shore Cryotronics. As an IT Help Desk Analyst Intern, you will provide technical support and assistance to employees using computer hardware, desktop applications, and printing or phone system hardware and software.Key ResponsibilitiesProvide...
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IT Support Specialist
4 weeks ago
Westerville, Ohio, United States Lake Shore Cryotronics Full timeJob DetailsJob Title: IT Help Desk Analyst InternJob Location: Westerville, OHPosition Type: InternshipEducation Level: Not SpecifiedJob Category: Information TechnologyJob DescriptionWe are seeking a highly motivated and detail-oriented IT Help Desk Analyst Intern to join our team at Lake Shore Cryotronics. As a Help Desk Analyst, you will be the first...
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Desktop Support Specialist
2 weeks ago
Westerville, Ohio, United States TEKsystems Full timeDesktop Support Technician Job DescriptionWe are seeking a skilled Desktop Support Technician to join our team in Columbus, OH. As a Desktop Support Technician, you will provide comprehensive workstation support, both hands-on and remotely, while collaborating with other Support Center analysts and Senior Technicians.Key Responsibilities:Resolve escalated...
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Support Specialist
7 days ago
Westerville, Ohio, United States Pinnacle Group Full timeJob Description: As a Support Specialist - Applications at Pinnacle Group, you will be responsible for monitoring production environments for anomalies and addressing issues using standard observability tools such as Splunk, Dynatrace, and Grafana. You will work closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows.Key...
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Senior Desktop Support Specialist
4 weeks ago
Westerville, Ohio, United States TEKsystems Full timeJob Title: Senior Desktop Support AnalystWe are seeking a highly skilled Senior Desktop Support Analyst to join our team at TEKsystems. As a Senior Desktop Support Analyst, you will be responsible for providing advanced technical support to our clients, troubleshooting complex hardware and software issues, and collaborating with our team to resolve...