Technical Support Specialist

3 days ago


Westerville, Ohio, United States Bucher & Christian Consulting, Inc. Full time

The role of Applications Support - Advanced requires a highly motivated individual to provide weekend support as part of shift-based coverage. The successful candidate will assist in monitoring production environments for anomalies and address issues utilizing standard observability tools such as Splunk, Dynatrace, and Grafana.

Key responsibilities include working closely with L2/L1/AD teams to improve thresholds and alerting of critical flows, assisting with Root Cause Analysis (RCA), and identifying monitoring gaps to implement solutions. The ideal candidate will also identify and solve issues within TTR to avoid financial losses and reduce customer impacts.

Additionally, the Automation and Support Specialist will lead and drive the identification and implementation of automation opportunities across the application and infrastructure environment. They will identify issues for escalation and partner with Operate Teams, AD, and PM teams to identify single points of failure which should be monitored with heightened sensitivity.

The successful candidate will also support incident, problem, and change management for applications and infrastructure, maintaining the firm's systems to ensure operational stability and availability. They will act as the second line of support for requests involving ATM hardware or applications and operations processes, partnering with various ATM Support groups and product owners to resolve issues, defects, and conduct root cause analysis.

Experience with one or more general-purpose programming languages and/or automation scripting is required, as well as a working understanding of public cloud and consumer banking experience. The ideal candidate will also have working experience on tools such as Splunk, Dynatrace, and Grafana.



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