Luxury Client Consultant

2 weeks ago


Oak Brook, Illinois, United States Tiffany & Co. Full time

Position Overview:

At Tiffany & Co., we are dedicated to providing an unparalleled experience to each client. Our commitment to excellence in service is matched only by our dedication to fostering a culture of optimism, inclusivity, and creativity among our employees.

Being part of Tiffany means aligning with a legacy of exquisite craftsmanship and timeless design, while also embracing our commitment to sustainability.

As a Luxury Client Consultant, your responsibilities will include:

  • Representing the Tiffany brand with every client interaction, ensuring each experience is memorable and personalized.
  • Acting as a passionate communicator and brand ambassador, showcasing your enthusiasm for Tiffany in every conversation.
  • Building and nurturing client relationships to surpass sales objectives, driven by your entrepreneurial spirit.
  • Encouraging a culture of client engagement and fostering business growth through strategic outreach.

Sales Responsibilities:

  • Enhancing client loyalty and increasing their lifetime value through meaningful interactions.
  • Consistently meeting or exceeding established sales targets on a monthly, quarterly, and annual basis.
  • Gathering and managing client data to strengthen relationships and drive repeat business.
  • Innovating ways to elevate the client experience during appointments to boost sales.
  • Focusing on key product areas to maximize business opportunities.
  • Engaging clients through curiosity and exploration during each interaction.

Service Excellence:

  • Creating unforgettable in-store experiences by delivering exceptional service to every client.
  • Exhibiting your passion for the Tiffany brand during every sales interaction, utilizing your unique touch.
  • Implementing best practices based on client feedback to enhance the overall shopping experience.
  • Optimizing store amenities and hospitality to craft unique client experiences.
  • Connecting with clients to provide personalized styling advice.

Qualifications:

Required:

  • Experience in retail, luxury retail, or a client-focused role (e.g., hospitality).
  • Demonstrated success in achieving commercial objectives.
  • Strong ability to connect with clients on a personal level.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Experience working with a diverse clientele.
  • Proficiency in Point of Sale (POS) systems, client management software, and Microsoft Outlook/email.
  • Authorization to work in the relevant country.

Desired:

  • A degree from a college or university.
  • Fluency in multiple languages.

#LI-Onsite



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