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Client Relationship Manager

2 months ago

Oak Brook, Illinois, United States Neiman Marcus Group Full time

At Neiman Marcus Group, we are a leading luxury retail business that prioritizes building strong relationships with our customers, associates, brand partners, and communities. Our commitment to innovation and culture of excellence drives our mission to deliver exceptional luxury experiences. Our portfolio includes renowned brands such as Neiman Marcus and Bergdorf Goodman.

Your Role

  • Develop strategic growth plans for specific client segments at the store level to drive revenue growth and customer loyalty.
  • Collaborate with sales associates to nurture client relationships and provide exceptional customer service.
  • Report directly to the store General Manager and work closely with the Market Manager to achieve client development goals.

Key Responsibilities

  • Build and maintain strong relationships with all client segments in the store and market.
  • Establish best practices to achieve client development goals and drive business results.
  • Lead client development initiatives in-store in partnership with the Market Manager and Brand Experience team.
  • Utilize digital tools and technology to enhance client relationships and improve sales performance.
  • Identify opportunities to enhance relationships with top clients and develop strategies to increase customer loyalty.
  • Coordinate in-store experiences and events with the Brand Experience team to drive sales and customer engagement.

Requirements

  • 2-4 years of luxury retail experience with a proven track record of driving sales growth and customer loyalty.
  • Strong ability to build and maintain relationships with clients and colleagues.
  • Proficiency in Microsoft Office Suite and ability to learn new technology quickly.
  • Flexible schedule and ability to work in a fast-paced retail environment.
  • Physical tasks may be required, including standing for long periods and lifting up to 25 pounds.

Category

Retail Sales

Status

Non-exempt