Coordinator of Member Engagement

2 weeks ago

New York, New York, United States Specialty Food Association Full time

Key Responsibilities:

Acquisition of New Members and Support for Active Members

  • Conducts thorough analysis of the specialty food sector and curates lists of potential new members and organizations that align with the SFA brand to enhance outreach initiatives.
  • Engages with qualified prospects and facilitates the onboarding process for new members.
  • Regularly manages the database across SFA's various software systems, including updating accounts, merging and purging records, and generating reports for outreach activities.
  • Maintains industry connections, participates in client meetings and product demonstrations, and attends relevant trade shows or industry gatherings as necessary. This role requires staying informed about new developments and technologies, as well as new member accounts, and sharing insights with the Relations team.
  • Identifies and cultivates new business opportunities by assessing strategic prospects and their standing within the industry.
  • Provides continuous support to members by offering information and guidance, engaging with them to supply necessary resources.
  • May assist with member programs and specific initiatives as needed.

Support for Departmental Functions

  • Oversees the Membership inbox and phone line, ensuring timely responses to member inquiries.
  • Assists Relations Managers in collecting member payments and contributes to member retention strategies and outreach to lapsed members.
  • Develops and sustains a comprehensive understanding of the specialty food industry and its market. Enhances professional knowledge through participation in educational workshops while building and maintaining a personal network.
  • Helps coordinate industry trade shows, including preparing materials for shipment, assisting with booth setup and breakdown, and staffing the booth as required during events.
  • Regularly reviews the SFA website to ensure all membership-related information is current and accurate.

Qualifications:

  • Bachelor's degree or equivalent experience is required.
  • 2-5 years of experience in membership or association roles.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Experience with CRM platforms such as Salesforce is preferred.
  • Strong organizational abilities and meticulous attention to detail.
  • Capability to thrive in a dynamic, fast-paced virtual environment.

Work Environment and Physical Demands:

This position is primarily remote, with occasional requirements to be present in the office. A reliable high-speed internet connection and a professional work environment are essential. Job demands may involve extended periods of sitting, telephone communication, and computer work, along with interactions with staff, external vendors, and SFA constituents. Periodic travel for industry events and team meetings is expected, approximately 5-10%. Lifting of heavy boxes up to 40 pounds may be necessary, particularly during events.

This job description serves as a guideline for job expectations and the employee's ability to perform the outlined position. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional tasks may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and SFA reserves the right to modify this position description and/or assign tasks as necessary.

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