Current jobs related to Member Engagement Specialist - New York, New York - Municipal Credit Union

  • Member Engagement Specialist

    2 months ago

    New York, New York, United States Municipal Credit Union Full time

    Job OverviewAbout Municipal Credit Union:Municipal Credit Union (MCU) is dedicated to fostering a vibrant culture that inspires a motivated workforce, striving for excellence in service delivery to our members. With a legacy spanning over a century, MCU has consistently offered accessible financial solutions to a diverse membership exceeding 500,000...

  • Community Engagement Specialist

    6 days ago

    New York, New York, United States Civics Education Project Full time

    About the RoleWe are seeking a highly motivated and organized Community Engagement Specialist to join our team at the Civics Education Project. As a Community Engagement Specialist, you will play a crucial role in mobilizing and empowering voters in specific U.S. based states and territories.Key ResponsibilitiesEngage with community members to provide them...

  • Community Engagement Specialist

    1 week ago

    New York, New York, United States The Athletic Clubs Full time

    Job Title: Community Engagement SpecialistJob Summary:The Community Engagement Specialist is responsible for fostering a high level of member satisfaction by ensuring a positive and engaging experience at The Athletic Clubs. This role involves collaborating closely with the General Manager to maintain high standards of member experience, ensure smooth...

  • Community Engagement Specialist

    2 weeks ago

    New York, New York, United States Amida Care Full time

    Job Title: Community Outreach SpecialistAmida Care, a leading provider of Medicaid HIV Special Needs Plans in New York, is seeking a highly motivated and experienced Community Outreach Specialist to join our team.Job Summary:This role is responsible for engaging members who are at risk of becoming lost to care, lost to care, or not in effective care, and...

  • Behavioral Engagement Specialist

    4 weeks ago

    New York, New York, United States Project Renewal Full time

    Job Title: Behavioral Engagement SpecialistProject Renewal is seeking a highly motivated and compassionate Behavioral Engagement Specialist to join our team at the Fort Washington Men's Shelter. As a key member of our staff, you will play a vital role in providing support services to individuals experiencing homelessness and mental health challenges.Job...

  • Care Connection Engagement Specialist

    4 weeks ago

    New York, New York, United States ADVANCE CARE ALLIANCE OF NY INC Full time

    Care Connection Engagement SpecialistJoin our team at Advance Care Alliance of NY Inc. as a Care Connection Engagement Specialist, where you will play a vital role in connecting prospective members with our Care Coordination Organization/Health Home (CCO/HH) services.About the RoleThis is a unique opportunity to work with individuals with intellectual and...

  • Community Engagement Specialist

    1 month ago

    New York, New York, United States Amida Care Full time

    About the RoleWe are seeking a highly motivated Community Outreach Specialist to join our team at Amida Care. As a key member of our outreach team, you will play a critical role in engaging members at risk of being lost to care and ensuring they receive the support needed to achieve optimal health outcomes.Key Responsibilities:Conduct outreach efforts to...

  • Community Engagement Specialist

    1 month ago

    New York, New York, United States City Parks Foundation Full time

    Job Description**About the Role**We are seeking a highly motivated and experienced Community Engagement Specialist to join our team at City Parks Foundation. As a Community Engagement Specialist, you will play a key role in supporting the development of community-led park initiatives and fostering partnerships with local stakeholders.Key...

  • Regulatory Engagement Specialist

    4 weeks ago

    New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Regulatory Engagement SpecialistSoftware Guidance & Assistance, Inc. (SGA) is seeking a highly skilled Regulatory Engagement Specialist to join our team. As a key member of our organization, you will play a critical role in strengthening our firm's culture to support risk management and control, credible challenge, and collaboration.Key...

  • Behavioral Engagement Specialist

    2 weeks ago

    New York, New York, United States Project Renewal Full time

    Job Title: Behavioral Engagement SpecialistProject Renewal is seeking a highly motivated and experienced Behavioral Engagement Specialist to join our team at the Fort Washington Men's Shelter.Job Summary:The Behavioral Engagement Specialist will serve as a liaison between the shelter, local law enforcement, and community agencies to reduce loitering in the...

  • Client Engagement Specialist

    2 months ago

    New York, New York, United States Wellth Full time

    Job OverviewCompany BackgroundWellth is an innovative digital health organization based in Los Angeles, recognized for its rapid growth and impactful contributions to healthcare. Our mission is to leverage behavioral economics and technology to inspire positive health changes among underserved populations, significantly enhancing their health outcomes. We...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States TopView Sightseeing Full time

    Job OverviewCompany Background:TopView Sightseeing is a premier sightseeing service based in New York City, providing a diverse range of bus tours. Our portfolio includes well-known brands such as Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. We proudly serve over 500,000 customers each year, delivering memorable...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States TopView Sightseeing Full time

    Position OverviewCompany Background:TopView Sightseeing is a prominent organization based in New York City, dedicated to providing a diverse range of sightseeing bus tours. Our portfolio includes renowned brands such as TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. We proudly serve over 500,000...

  • Community Engagement Specialist

    1 week ago

    New York, New York, United States Head Boss Babe Inc Full time

    Job Title: Community Management SpecialistJob Summary:We are seeking a highly skilled Community Management Specialist to join our team at Head Boss Babe, Inc. in New York, NY. As a key member of our social media team, you will be responsible for developing and implementing a comprehensive social media strategy to engage with our audience and drive brand...

  • Regulatory Engagement Specialist

    3 days ago

    New York, New York, United States Mindlance Full time

    Job Title: HR Regulatory Engagement SpecialistThe Regulatory Engagement Specialist is part of the HR CAO Regulatory Engagement and Governance group. The Team is responsible for strengthening Client's culture to support risk management and control, credible challenge and collaboration, while also assessing staff resources, skill, and expertise to execute and...

  • Customer Engagement Specialist

    2 months ago

    New York, New York, United States Gemological Institute of America Full time

    Customer Engagement Specialist - Join us for a rewarding career with excellent benefits About Us: The Gemological Institute of America (GIA) is the leading authority in gemology. Our New York office is situated in a vibrant area known for its rich history in the diamond industry. As part of a global network, our team is dedicated to providing exceptional...

  • Outreach and Engagement Specialist

    4 weeks ago

    New York, New York, United States John Jay College Institute for Justice and Opportunity Full time

    About the RoleThe John Jay College Institute for Justice and Opportunity is seeking a highly motivated and compassionate Outreach and Engagement Specialist to join our team. As a key member of our outreach team, you will play a critical role in connecting with justice-impacted individuals and communities, providing support and resources to help them achieve...

  • Regulatory Engagement Specialist

    3 days ago

    New York, New York, United States Mindlance Full time

    Job Title:HR Regulatory Engagement SpecialistDuration: 06 Months + (High Possibilities of Extension/Conversion)Location:NYC, NY Hybrid, 3 days onsite)The Regulatory Engagement Specialist will be part of the HR CAO Regulatory Engagement and Governance group. The team is responsible for strengthening Client's culture to support risk management and control,...

  • Client Engagement Specialist

    2 weeks ago

    New York, New York, United States Dow Jones & Company, Inc. Full time

    About the RoleThe Client Engagement Specialist plays a critical role in managing the renewal process for a defined set of customers. This involves retaining existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. The ideal candidate will partner with our teams to ensure client needs...

  • Behavioral Engagement Specialist

    3 days ago

    New York, New York, United States Project Renewal Full time

    Job Title: Behavioral Engagement Specialist - Community LiaisonProject Renewal is seeking a skilled Behavioral Engagement Specialist - Community Liaison to join our team at the Fort Washington Men's Shelter. As a key member of our community outreach team, you will play a vital role in building relationships with clients, community stakeholders, and local...

Member Engagement Specialist

2 months ago

New York, New York, United States Municipal Credit Union Full time
Job Overview

About Municipal Credit Union:

At Municipal Credit Union, we understand that a strong organizational culture fosters a motivated team dedicated to delivering exceptional results for both our members and themselves. For over a century, MCU has been committed to providing accessible financial solutions and services to a diverse membership exceeding 500,000 individuals. As we engage with each new generation, we uphold our commitment to the credit union philosophy of people helping people.

Position Summary:

The Member Engagement & ATM Operations Specialist plays a crucial role in ensuring optimal ATM functionality for our members. This position involves supporting, sourcing, and managing vendor relationships for first and second line maintenance, network processing, and cash replenishment, all aligned with the strategic objectives of the organization.

Key Responsibilities:

Responsibilities include, but are not limited to:

  • Striving for operational excellence and accountability in ATM vendor management and service delivery, characterized by responsiveness and collaboration to guarantee maximum uptime for our members.
  • Overseeing ATM hardware management, including the creation of hardware life cycle plans.
  • Reviewing and approving professional services and billable work for accuracy before payment processing.
  • Adopting a member-centric approach when collaborating with off-site ATM retail partners.
  • Providing responsive level 1 support for ATMs within the MCU branch network as needed.
  • Coordinating and scheduling efficient cash replenishment processes.
  • Assisting management with internal and external IT audits concerning core systems data controls, change management, and third-party integrations for ATM security.
  • Gathering and analyzing daily, weekly, monthly, and quarterly KPIs and metrics related to ATM operations, interpreting data, and offering innovative recommendations for operational improvement.
  • Delivering level two and level three troubleshooting support for ATM hardware and network challenges.
  • Providing leadership, mentoring, and performance management for team members.
  • Facilitating a consultative support approach for the daily operations of ATM staff and related applications.
  • Managing projects related to third-party integrations between the ATM environment and external solutions.
  • Creating procedures and executing detailed change management for operational adjustments.
  • Ensuring adherence to goals and standards established by vendor Service Level Agreements (SLAs).
  • Proactively identifying, analyzing, and documenting risks or issues, recommending solutions, and initiating corrective actions within established SLAs.
  • Coordinating testing and communication of ATM patching and maintenance.
  • Leading ATM initiatives with a structured methodology to coordinate activities, schedule resources, and ensure timely completion.
  • Performing additional duties as assigned.
  • Willingness to travel as required.

Qualifications:

  • Bachelor's Degree preferred.
  • 5+ years of experience in the financial services sector with a comprehensive understanding of financial principles, front and back office operations, and regulatory compliance.
  • 3+ years of experience in ATM operations on projects of varying sizes and complexities, demonstrating skills in workflow/process analysis, requirements gathering, and testing plan execution.
  • 3+ years of experience in first and second line maintenance support for ATMs (preferably Diebold).
  • Familiarity with Visa DPS ATM Processing is advantageous.
  • Experience in ATM cash ordering and replenishment.
  • Advanced knowledge of LAN/WAN networking and security protocols.
  • Proficient in Windows 7, Windows 10, and Windows Server 2016.
  • Experience in writing SQL scripts for reporting and data analysis.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
  • Strategic thinking and forward-looking approach.
  • Exceptional leadership and development capabilities.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Excellent verbal and written communication skills, including attention to detail in spelling, grammar, and punctuation.
  • Ability to navigate various software programs, empathize with members and staff, and prioritize tasks effectively.
  • Commitment to fostering a supportive and inclusive team atmosphere.
  • Strong capability to assist team members with inquiries and coach them on resolving member issues.
  • Ability to make informed decisions with limited information.
  • Positive attitude, ability to work independently or collaboratively, and a genuine interest in helping others.

Core Competencies:

  • Proficiency in Microsoft Office Suite.
  • Exceptional member service skills.
  • Strong research and problem-solving abilities.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to manage multiple tasks effectively and demonstrate good time management.
  • High ethical standards and integrity with a member-first mindset.
  • Team-oriented with a proactive, customer-centric approach.
  • Awareness of industry developments, including regulatory and technological changes.
  • Commitment to adhering to company policies and Credit Union regulations.
  • Timely response to assigned requests and expectations.
  • Promotion of a positive work environment through professional communication with members, colleagues, management, and vendors.
  • Willingness to perform additional duties as assigned.

Why You Will Thrive Here:

Our Core Values are fundamental to our identity and guide our hiring practices. By embodying these values daily, we attract top talent, achieve outstanding results, and continuously strive for improvement. Our values are embedded in our organization and resonate with every team member. To excel in this role, you will embrace the following:

  • Results: Focus on achieving optimal outcomes for our members, continuously tracking and measuring performance to drive improvement.
  • Agility: Maintain flexibility in decision-making, planning, and execution, using curiosity and creativity to approach challenges from various angles.
  • Integrity: Act with professionalism and positivity, building trust through transparent communication.
  • Teamwork: Collaborate to achieve shared goals as part of a unified team.
  • Ownership: Take responsibility for your actions and remain committed to our collective goals, caring about outcomes as if you were an owner.
  • Belonging: Foster an environment where every individual feels welcomed, respected, supported, and valued.

We are dedicated to connecting our members and communities with a promising financial future and seek individuals who share this vision to join us on this journey.

What We Offer:

  • Competitive salary and comprehensive medical and dental benefits.
  • 401K plan with employer matching.
  • Flexible paid time off.

We are committed to creating an inclusive workplace that celebrates diversity in all forms. Municipal Credit Union is an Equal Opportunity Employer, ensuring equal employment opportunities for all employees and applicants while prohibiting discrimination and harassment of any kind.

Salary Range: Competitive compensation based on experience.