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Member Engagement Specialist

2 months ago

New York, New York, United States Metroplusjobs Full time

Member Engagement Specialist

Job Ref: 71875

Category: Member Services

Department: MHP CUSTOMER EXPERIENCE OPS

Location: New York, NY

Job Type: Regular

Employment Type: Full-Time

Hire In Rate: $50,000.00

Salary Range: $50,000 - $58,000.00

About MetroPlus Health Plan

MetroPlus Health Plan is dedicated to delivering exceptional healthcare services to the diverse communities of New York City. As a part of NYC Health + Hospitals, we have been committed to fostering strong relationships with our members for over 30 years, ensuring they receive the best possible care through our extensive network of providers.

Position Overview

The Member Engagement Specialist plays a crucial role in enhancing the experience of MetroPlus members throughout their journey with the Plan. This position serves as a vital link between the organization and its members, ensuring that their needs are met and any concerns are addressed promptly and effectively.

Key Responsibilities

  • Fostering positive relationships with members to enhance retention.
  • Assisting members in completing necessary recertification applications.
  • Resolving member issues efficiently while delivering outstanding customer service.
  • Collaborating with the Call Center to address member inquiries.
  • Supporting members with unique circumstances and coordinating service needs.
  • Developing solutions to member complaints to promote continuous improvement.
  • Implementing initiatives aimed at increasing member satisfaction and loyalty.
  • Creating engagement strategies that resonate with the communities we serve.
  • Building relationships within the community to raise awareness of MetroPlus products.
  • Promoting the MetroPlus brand through community involvement and public relations activities.
  • Representing the organization at health fairs and community events.
  • Documenting member interactions and analyzing data to enhance member experience.
  • Identifying reasons for disenrollment and working to minimize it.
  • Drafting communications to support retention initiatives and engaging with members.
  • Executing processes related to member retention, including outreach efforts.
  • Conducting presentations to invite new members and generate leads.
  • Performing competitor analysis to refine retention strategies.
  • Recommending process improvements to enhance customer service.
  • Providing reports and data as needed.

Minimum Qualifications

The ideal candidate will possess strong interpersonal skills, a commitment to customer service, and the ability to work collaboratively within a team to achieve organizational goals.