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Automotive Service Support Specialist
2 months ago
Automotive Customer Service Representative
Location:
Irving, TX
Position Overview:
As an Automotive Customer Service Representative at Christian Brothers Automotive, you will be the primary point of contact for our clients seeking assistance with their vehicles. Your role is crucial in fostering strong relationships with our clientele, ensuring they feel valued and supported throughout their service experience.
Key Responsibilities:
1. Develop a comprehensive understanding of automotive repair terminology and processes.
2. Efficiently manage the check-in and check-out process for guests.
3. Handle incoming phone inquiries and schedule service appointments.
4. Provide safe transportation for guests using the company shuttle service.
5. Uphold a high standard of respect and care for guests at all times, reflecting the values of Christian Brothers Automotive.
6. Assist the workshop team with the receipt and management of parts and supplies as needed.
7. Maintain a clean and organized work environment.
8. Support team members with administrative tasks, including accounts receivable and document filing.
9. Coordinate and engage in guest service activities based on workload demands.
10. Act as a community representative for the business by building genuine relationships and partnerships.
11. Adhere to all safety protocols and procedures.
12. Perform additional duties as assigned.