Automotive Technical Support

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Irving, United States Omega Holdings Full time

Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.


The Tech Service Line individual will interact with the customers by addressing inquiries and resolving customer issues related to the installation, fitment, specifications for automotive parts.


Job Summary:

Answer customer questions and inquiries related to Automotive at the highest caliber possible.

Provide repair instructions to customers based on information provided by the customer.

Diagnose and provide clear advice on what the customer can do to resolve their problem.

Log information regarding the correspondence into the system in proper record keeping fashion.

Maintain composure and a positive attitude during difficult scenarios and conversations.


Duties/Responsibilities:

  • Directing advanced tech/order/product questions
  • Respond to customer calls, chats, emails, and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the tools and solutions that we provide to the community.
  • Answering basic automotive tech support/order/product questions
  • Directing advanced tech/order/product questions
  • Develop technical expertise of Omega’s wide range of automotive products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables and solving customer issues.


Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service oriented and able to resolve customer grievances.
  • Proficient in Microsoft Suite, with the ability to learn more software.
  • Ability to multi-task in a fast-paced environment.
  • Multilingual would be an asset, but not required. Must be fluent in English.
  • Experience in Automotive diagnosis and repairs required.


  • Irving, United States Omega Holdings Inc Full time

    Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both...


  • Irving, United States Omega Holdings Full time

    Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both...


  • Irving, United States PrideStaff Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual  Technical Support Representation to join our client's team!  In this role you will: Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer issues and...


  • Irving, United States Westway Ford Full time

    Job DescriptionJob DescriptionWe are looking for a professional and organized Billing Clerk to join us in supporting our dealership staff and customers while assisting us in building and representing our brand. Responsibilities:Examines contracts to assure conformity to specified requirementsVerifies all documents are signed and completed properlyMaintains...

  • Technical Communicator

    18 hours ago


    Irving, United States BD Holt Company Full time

    Job DescriptionJob DescriptionJob Description:This position is responsible for company-wide support of all departments and all locations regarding any technical questions or product problems, issues, and concerns. This position will also provide leadership on major start-ups, and commissioning projects, and perform applied failure analysis on engines for...


  • Irving, United States Cloudious LLC Full time

    Job DescriptionJob DescriptionNetwork Support Technician Hybrid - Irving, TX BGV must be fully cleared Client Laptop What are the top 3 skills required for this role? 1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security 2. Remote access solution implementation and support such as IPSEC VPN and...


  • Irving, United States Qualitative Financials Full time

    Role: Technical Project ManagerLocation: Irving, TX (Onsite)Duration: Fulltime(Any Visa is fine).Client: Photon InternalDescriptionAccountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company, strong TPM knows agile, and has is technically strongEstablish collaborative and productive...

  • Network Support Technician

    Found in: Appcast Linkedin GBL C2 - 4 days ago


    Irving, United States Reqroute, Inc Full time

    Network Support TechnicianHybrid - Irving, TXContractWhat are the top 3 skills required for this role?1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP3. Experience with Command Line Interfaces to...


  • Irving, United States Reqroute, Inc Full time

    Network Support TechnicianHybrid - Irving, TXContractWhat are the top 3 skills required for this role?1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP3. Experience with Command Line Interfaces to...

  • Network Support Technician

    Found in: Appcast US C2 - 5 days ago


    Irving, United States Reqroute, Inc Full time

    Network Support TechnicianHybrid - Irving, TXContractWhat are the top 3 skills required for this role?1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP3. Experience with Command Line Interfaces to...


  • Irving, United States Qualitative Financials Full time

    Role: Technical Project Manager Location: Irving, TX (Onsite) Duration: Fulltime (Any Visa is fine). Client: Photon Internal Description Accountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company, strong TPM knows agile, and has is technically strong Establish collaborative and...


  • Irving, United States Mastech Digital Full time

    Note: Only W2 no C2C opportunity Location: Irving, TX / Enon, OH (Hybrid) Qualifications: Understanding of connectivity of datacenter endpoints such as compute and storage devices. Understanding of Microsoft Azure cloud networking and infrastructure best practices. Understanding of network security best practices. Understanding of migration requirements...

  • Network Support Manager

    Found in: Appcast US C2 - 1 week ago


    Irving, United States Mastech Digital Full time

    Note: Only W2 no C2C opportunityLocation: Irving, TX / Enon, OH (Hybrid)Qualifications:Understanding of connectivity of datacenter endpoints such as compute and storage devices.Understanding of Microsoft Azure cloud networking and infrastructure best practices.Understanding of network security best practices.Understanding of migration requirements from...

  • Network Support Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Irving, United States Mastech Digital Full time

    Note: Only W2 no C2C opportunityLocation: Irving, TX / Enon, OH (Hybrid)Qualifications:Understanding of connectivity of datacenter endpoints such as compute and storage devices.Understanding of Microsoft Azure cloud networking and infrastructure best practices.Understanding of network security best practices.Understanding of migration requirements from...


  • Irving, United States J.D. Irving Full time

    At J.D. Irving, Limited (JDI), you are part of an energetic team of professionals who lead with integrity and are passionate about achieving results.With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our diverse divisions. We arecommitted to the principle of equal opportunity in our employment practices...

  • Java Technical Lead

    Found in: beBee jobs US - 1 week ago


    Irving, Texas, United States Cognizant Technology Solutions Full time

    Java Technical Lead About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a...


  • Irving, United States Insight Global Full time

    Our client is looking for someone to join their team in a technical training and support role. More specifically, this person is responsible for service deployment and improvement (SDI). This individual should be flexible and enjoy wearing multiple hats in their role. As a SME of printer/copier hardware, this person is responsible for training and developing...


  • Irving, United States HumCap, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Contract Technical Writer - Instructional DesignOur Client is a leading heavy construction equipment rental company dedicated to providing top-quality machinery and equipment for various construction projects. With a commitment to excellence and safety, we are seeking a skilled Technical Writer specializing in...


  • Irving, United States CareerBuilder Full time

    ** Sr. Desktop Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** SRDES001657 Showing 1 location **Job Details** **Description** ***Essential Functions*** * Provide IT Helpdesk service, delivering first and second tier support to LES Team Members regarding both hardware and software issues. * Respond to technical IT...


  • Irving, United States NETinc Full time

    Job DescriptionJob DescriptionResponsibilitiesIdentify, research, and resolve technical problems.Develop IT solutions based on customer requirements.Respond to telephone calls, email and tickets for technical support.Document, track, and monitor all problems to ensure a timely resolution.Support, monitor, test, and troubleshoot hardware and software problems...