Administrative Support Specialist

19 hours ago


Washington, Illinois, United States OSF HealthCare Full time
Company Overview

OSF HealthCare is a leading healthcare provider dedicated to delivering exceptional patient care.

We are seeking a highly skilled and customer-focused Administrative Support Specialist to join our team.

Salary

The estimated salary for this role is $17.14 per hour, based on industry standards and location in Washington, IL.

Job Description

This role involves providing exceptional customer service throughout interactions with patients, families, and their support systems.

You will be the face of the office, creating a patient-first environment and ensuring an excellent first impression of OSF's services.

You will perform a variety of reception and clerical duties, adhering to department guidelines for scheduling and registration.

You will work collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met.

You will communicate with insurance companies to determine patient benefits, complete prior-authorizations, and manage incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Required Skills and Qualifications
  • Education: High school or GED equivalent
  • Customer service experience
  • Typing, filing, telephone skills
  • BASIC Microsoft application proficiency
  • Excellent Customer Service skills
Benefits

As an Administrative Support Specialist at OSF HealthCare, you will have the opportunity to grow your career in a dynamic and supportive environment.

We offer competitive compensation packages, including health, dental, and vision benefits, as well as opportunities for professional development.



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