Front Desk Representative
1 week ago
As a Front Desk Agent at Great Wolf Lodge, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience. Your primary responsibility will be to manage the check-in and check-out process, providing exceptional customer service and ensuring a smooth transition for our guests.
Key Responsibilities- Welcome guests and provide a warm welcome, answering any questions and addressing their needs
- Register guests, verifying room requirements and assigning rooms as needed
- Establish credit and process payments, ensuring accurate and efficient transactions
- Direct guests to their rooms, providing a clear and concise resort map
- Convey information to guests, receiving and transmitting messages, mail, and packages
- Provide concierge duties, answering inquiries and offering recommendations for resort services
- Maintain records, entering room and guest account data with accuracy and attention to detail
- Collect revenue, processing services and charges, and obtaining payment
- Makes resort and other reservations, verifying availability and confirming requirements
- Secure guest valuables, processing lost and found items to the housekeeping department
- Confirm guest identity for registering guests
- High School Diploma (or equivalent education/experience)
- Flexibility regarding schedule, based on business demands
- Previous experience demonstrating strong customer service skills
- Successful completion of a criminal background check and drug screen
- Ability to multi-task and prioritize tasks with minimal direction
- Proven teamwork skills and enthusiasm for delivering exceptional guest experiences
- Excellent communication skills and a positive attitude
- Ability to lift up to 30 lbs.
- Able to sit and/or stand for long periods of time
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Great Wolf Lodge is a leading provider of family-friendly resorts and entertainment destinations, committed to creating a fun and welcoming environment for our guests and employees.
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