Front Desk Representative

1 week ago


Concord, North Carolina, United States Great Wolf Lodge Full time
Front Desk Agent Role

As a Front Desk Agent at Great Wolf Lodge, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience. Your primary responsibility will be to manage the check-in and check-out process, providing exceptional customer service and ensuring a smooth transition for our guests.

Key Responsibilities
  • Welcome guests and provide a warm welcome, answering any questions and addressing their needs
  • Register guests, verifying room requirements and assigning rooms as needed
  • Establish credit and process payments, ensuring accurate and efficient transactions
  • Direct guests to their rooms, providing a clear and concise resort map
  • Convey information to guests, receiving and transmitting messages, mail, and packages
  • Provide concierge duties, answering inquiries and offering recommendations for resort services
  • Maintain records, entering room and guest account data with accuracy and attention to detail
  • Collect revenue, processing services and charges, and obtaining payment
  • Makes resort and other reservations, verifying availability and confirming requirements
  • Secure guest valuables, processing lost and found items to the housekeeping department
  • Confirm guest identity for registering guests
Requirements
  • High School Diploma (or equivalent education/experience)
  • Flexibility regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service skills
  • Successful completion of a criminal background check and drug screen
Desired Qualifications
  • Ability to multi-task and prioritize tasks with minimal direction
  • Proven teamwork skills and enthusiasm for delivering exceptional guest experiences
  • Excellent communication skills and a positive attitude
Physical Requirements
  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time
Benefits
  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave
About Great Wolf Lodge

Great Wolf Lodge is a leading provider of family-friendly resorts and entertainment destinations, committed to creating a fun and welcoming environment for our guests and employees.



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