Hotel Front Desk Agent
3 days ago
The Centennial Hotel and Granite Restaurant & Bar are seeking a highly organized and detail-oriented Front Desk/Guest Service Agent to join our Front Office team.
We are a beautiful historic hotel in Concord, NH that offers 32 guest rooms and suites, locally-sourced fine dining in a full-service restaurant and bar, a variety of meeting and event spaces, and off-site catering services.
We are looking for a professional who can provide exceptional customer service, handle guest complaints, and work effectively in a team environment.
The ideal candidate will have a strong working knowledge of a Property Management System, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Operate the multi-line telephone switchboard, receiving and transferring calls, voice messages, and mail for guests and hotel employees.
- Register guests, assign rooms, and process payments upon check-out.
- Have a thorough working knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
- Deliver guest amenities as necessary and know and practice all safety and emergency procedures.
- Lead emergency situations, such as evacuations, and follow all key procedures.
Requirements:
- High School diploma or equivalent.
- 1 year customer service experience required, hotel environment highly preferred.
- Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
- Proven success in handling guest complaints.
- Ability to operate smoothly and professionally under high stress situations.
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