Front Desk Night Auditor

3 weeks ago


Concord, New Hampshire, United States ABC Investments and Management Full time
Job Description

The ideal candidate for this role is a highly organized and detail-oriented individual with excellent communication skills. As a Night Auditor for ABC Investments and Management, you will play a critical role in ensuring the smooth operation of our front desk during night shifts.

Key Responsibilities:
  • Guest Services: Welcome guests, check them in and out efficiently, and respond to their requests in a prompt and professional manner.
  • Phone Operations: Handle incoming guest phone reservations, answer inquiries, and direct calls to the proper extensions.
  • Security and Maintenance: Conduct security walks, check the working condition of equipment, and report any issues to your supervisor.
  • Administrative Tasks: Operate front desk software, manage room availability, and maintain accurate records of guest accounts.
  • Cash Handling: Maintain a balanced cash/billing drawer and handle all financial transactions.
Requirements:
  • Excellent Customer Service Skills: Provide top-notch service to our guests, addressing their concerns and exceeding their expectations.
  • Attention to Detail: Maintain accurate records, process transactions efficiently, and ensure compliance with company policies.
  • Communication Skills: Effectively communicate with guests, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Think critically and resolve issues promptly, maintaining a professional demeanor under pressure.
  • Teamwork: Collaborate with colleagues to achieve team goals and contribute to a positive work environment.
Working Conditions:

As a Night Auditor, you will be working alone during night shifts, with minimal supervision. You must be able to work independently, multitask, and prioritize tasks effectively.

Compensation:

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and location. Benefits include comprehensive health insurance, paid time off, and opportunities for career growth and development.



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