Client Services Supervisor

2 weeks ago

San Antonio, Texas, United States Ward Getz and Associates PLLC Full time

Job Overview:
At Ward Getz and Associates PLLC, we are seeking a dedicated Client Manager to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support throughout their project lifecycles.

Key Responsibilities:

  • Establish and nurture strong relationships with clients, acting as their primary contact for all inquiries and support.
  • Serve as a trusted consultant, gaining a deep understanding of client needs and objectives.
  • Oversee the invoicing process, collaborating with the Billing Manager to ensure precision and promptness.
  • Lead business development initiatives to meet revenue targets for the Central Texas Site Development division.
  • Address accounts receivable challenges and resolve any billing issues presented by clients.
  • Implement effective communication strategies to facilitate seamless interactions with clients.
  • Conduct regular updates and meetings to keep clients informed on project progress.
  • Manage and support the Central Texas Site Development team, promoting a healthy team environment aligned with company values.
  • Identify training opportunities for team members and foster their professional growth.
  • Ensure project teams comprehend and meet client expectations regarding scope, fees, timelines, and deliverables.
  • Collaborate with Project Managers to maintain project alignment and execution.
  • Work closely with project teams to ensure design solutions meet client goals, encouraging innovative approaches.
  • Provide strategic oversight on projects, enhancing their success through high-level guidance.
  • Conduct quality assurance checks on significant project milestones.
  • Continuously evaluate client satisfaction throughout project execution.
  • Promptly address any concerns to exceed client expectations.
  • Measure success through client retention rates, satisfaction metrics, and project value.
  • Develop strategies to improve client retention and secure new projects.
  • Assist in preparing proposals with input from project teams and leadership.

Qualifications:

  • Bachelor's or Master's degree in Civil Engineering or a related discipline.
  • Texas PE License is mandatory.
  • Demonstrated experience in client management within the civil engineering sector.
  • Strong interpersonal and communication skills.
  • Proficient negotiation and problem-solving capabilities.
  • Ability to cultivate and sustain long-term client relationships.
  • Familiarity with civil engineering industry standards and best practices.

Equal Employment Opportunity:
Ward Getz and Associates PLLC is committed to providing equal employment opportunities to all qualified candidates. We prohibit discrimination based on race, color, age, national origin, disability, marital status, gender, sexual orientation, or any other status protected by law.

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