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Regional Service Manager

2 months ago

Minneapolis, Minnesota, United States Schindler Full time
About the Role

We are seeking an experienced Executive Director of Service Operations to lead our service operations team in the Minneapolis/St. Paul region. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest level of service delivery.

Key Responsibilities
  • Develop and execute a regional business operations plan to achieve financial and non-financial objectives
  • Manage a team of Service Sales Representatives and Field Superintendents to deliver high-quality service and drive business growth
  • Develop and maintain strong commercial relationships with key customers and industry consultants
  • Grow portfolio unit count and value above market standards
  • Manage field service activities, including parts inventory, company tools, vehicles, and other fixed assets
  • Responsible for asset management measures, billing procedures, and legal interface
  • Drive process and tooling compliance across service Sales & Ops
  • Manage and drive field personnel safety requirements
  • Maintain and lead all necessary service meetings
  • Monitor and approve all overtime requests
Requirements
  • 10-15 years of experience in the elevator industry or a service-oriented business
  • Experience managing a full P&L for an industrial company
  • Working knowledge of Microsoft Word, PowerPoint, and Excel
  • SAP experience is preferred
About Schindler

Schindler is a leading global provider of elevators, escalators, and related services. We are committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities.