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Guest Services Representative

2 months ago


Austin, Texas, United States HYATT Hotels Full time

Exciting Opportunity in Hospitality

Become an integral part of our Front Office team at Hyatt Hotels. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our esteemed establishment. Your responsibilities will encompass the guest registration process, facilitating departures, and effectively communicating hotel amenities and promotions.

  • Key Responsibilities:
  • Assist guests with check-in and check-out procedures.
  • Provide information about hotel services and local attractions.
  • Handle luggage assistance and valet parking.
  • Engage in casual conversations to foster a welcoming atmosphere.
  • Process payments and respond to guest inquiries.

What We Offer:

As part of our team, you will enjoy a range of benefits designed to support your well-being and career growth, including:

  • Complimentary room nights and discounted rates for friends and family.
  • Comprehensive medical, dental, and vision insurance.
  • Retirement savings options, including 401K plans.
  • Generous paid time off and family bonding time.
  • Tuition reimbursement and wellness programs.
  • Complimentary meals during shifts.
  • Employee stock purchase plan.
  • Access to resort amenities such as spa services and fitness facilities.
  • Discounts at various retailers.

Qualifications:

To thrive in this role, candidates should possess:

  • A genuine desire to meet the needs of others in a dynamic environment.
  • Strong verbal and written communication skills.
  • The ability to stand for extended periods.
  • Previous experience in hospitality is preferred but not mandatory.
  • A valid driver's license for driving hotel and guest vehicles.
  • The capability to lift and move moderate weights up to 75 lbs.

COVID-19 Safety Measures:

Hyatt Hotels adheres to all COVID-19 safety protocols as outlined by health authorities to ensure the safety of our employees and guests.

Hyatt is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.