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Part Time Guest Services Representative

2 months ago


Austin, Texas, United States Hendrick Automotive Company Full time
Job Summary

Audi South Austin is seeking a highly skilled and customer-focused Part Time Guest Services Representative to join our team. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for guests and providing administrative support to our team.

Key Responsibilities
  • Perform opening and closing Guest Services procedures
  • Answer incoming phone calls in a courteous and professional manner
  • Direct phone calls to the appropriate person and take accurate messages
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
  • Track and filter all incoming calls and take messages
  • Communicate effectively with Guest Services Manager and Greeters
  • Reconcile and update data entry with dealership software
  • Produce Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports)
  • Walk around the showroom hourly to offer refreshments to guests
  • Provide a warm, positive, and happy environment for guests, their children, and fellow teammates
  • Maintain a clean and comfortable environment (monitor facility)
  • Provide new hire Customer Management training when requested
  • Maintain CSI at or above Company standards
  • Maintain an organized, clean, and safe work area
  • Participate in required training
  • Record all hours worked accurately in company timekeeping system
  • Follow Safeguards rules and regulations
  • Demonstrate the Company's Core Values
  • Comply with Company policies and procedures
Requirements
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Intermediate skills in Microsoft Office Products
  • Ability to learn Dealership Management System and web-based applications utilized in operations
  • Ability to understand and follow instructions
  • Ability to communicate effectively with customers and company personnel
Work Environment

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement