Current jobs related to Technical Support Analyst - Cambridge, Massachusetts - Biogen

  • Technical Business Analyst

    3 weeks ago

    Cambridge, Massachusetts, United States Syntricate Technologies Full time

    Job Title:Technical Business AnalystJob Summary:We are seeking an experienced Technical Business Analyst to join our team at Syntricate Technologies. The ideal candidate will have a strong analytical background and technical skills in distributed architecture, including Python, Java, and Agile methodologies.Key Responsibilities:Perform system analyses on...

  • Technical Business Solutions Analyst

    1 month ago

    Cambridge, Massachusetts, United States Syntricate Technologies Full time

    Job Title: Technical Business AnalystWe are seeking an experienced Technical Business Analyst to join our team at Syntricate Technologies Inc. in Irving, TX.Job Summary:The successful candidate will have a strong background in analytical skills, with experience in Agile projects and Scrum tools. They will work closely with business teams to understand and...

  • Technical Support Specialist

    1 month ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at RELX. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our products and services meet the highest standards of quality.ResponsibilitiesProvide technical...

  • Technical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our systems and equipment are running smoothly.Key Responsibilities:Monitor and troubleshoot technical issues with...

  • Technical Support Specialist

    1 week ago

    Cambridge, Massachusetts, United States Chuco Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Chuco. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.The ideal candidate will have strong customer service skills, a friendly and personable demeanor, and a resourceful and...

  • Technical Support Specialist

    1 week ago

    Cambridge, Massachusetts, United States K-Tek Resourcing LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at K-Tek Resourcing LLC. As a Technical Support Specialist, you will be responsible for handling complex technical support requests from Enterprise Travel customers. Your primary goal will be to provide timely and effective solutions to customer...

  • IT Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States Peak Support LLC Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Peak Support LLC. As a key member of our IT department, you will be responsible for providing technical assistance and support to end users within our organization.Key Responsibilities:Manage tasks within the Microsoft 365 Admin Center and Azure AD,...

  • Technical Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States Elsevier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesMonitor and troubleshoot operating issues, including failures and service-level degradation.Resolve...

  • Technical Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States KBR Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at KBR. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Design, develop, implement, maintain, and configure software for...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States KBR Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at KBR. As a key member of our Mission IT Support (MITS) Services program, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Design, develop, implement, maintain, and configure software...

  • Technical Support Specialist II

    5 days ago

    Cambridge, Massachusetts, United States Elsevier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and efficient manner.Key Responsibilities:Monitor and troubleshoot technical issues with our products and...

  • Technical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at RELX. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products and services.ResponsibilitiesMonitor, support, troubleshoot, and resolve...

  • Senior Technical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time

    Cambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to enhancing road safety worldwide. We are seeking a skilled Senior Technical Support Engineer to join our team.The ideal candidate will possess a strong background in technical support, with expertise in iOS and Android mobile technologies, SDK integration, and...

  • Senior Business Systems Analyst

    1 week ago

    Cambridge, Massachusetts, United States Harvard University Full time

    Job Summary We are seeking a highly skilled Business Systems Analyst to join our team at Harvard University. As a key technical liaison, you will work closely with our constituents, including Harvard University Information Technology (HUIT), Harvard College, and the Griffin Graduate School of Arts and Science (GSAS). Your primary responsibility will be to...

  • Senior Technical Coordinator

    1 week ago

    Cambridge, Massachusetts, United States eTeam Full time

    Job Summary:As a key member of the Digital R&D Data Products team at eTeam, the Technical Analyst will collaborate with the vendor team to deliver business-critical capabilities in the R&D portfolio space. The role requires the application of technical best practices based on professional experience.Key Responsibilities: Collaborate with the vendor team to...

  • Senior Technical Support Specialist

    1 day ago

    Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time

    Cambridge Mobile Telematics (CMT) is a global leader in telematics services, dedicated to making the world's roads and drivers safer. Our innovative AI-driven platform, DriveWell Fusion, aggregates data from millions of IoT devices, providing a unified view of vehicle and driver behavior.Our mission is to empower auto insurers, automakers, commercial...

  • USA-Project Technical Coordinator III

    5 days ago

    Cambridge, Massachusetts, United States eTeam Full time

    Job Title: Technical AnalystCollaborate with the vendor team to deliver business critical capabilities in R&D portfolio space.Key Responsibilities:Apply technical best practices based on professional experience.Evaluate potential technical solutions for feasibility, cost-effectiveness, and alignment with business objectives.Explain technical concepts to...

  • Senior Technical Support Engineer

    1 week ago

    Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time

    Job Title: Senior Technical Support EngineerCambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. We're seeking a highly skilled Senior Technical Support Engineer to join our team.Responsibilities:Provide technical support to customers and internal teams via various channels,...

  • Senior Business Systems Analyst

    2 weeks ago

    Cambridge, Massachusetts, United States Syntricate Technologies Full time

    Job Title:Technical Business Analyst (Analytical background - Python)Job Summary:We are seeking a highly skilled Technical Business Analyst to join our team at Syntricate Technologies Inc. The ideal candidate will have a strong analytical background, with experience in Python and a passion for working in a fast-paced Agile environment.Key...

  • Senior Business Systems Analyst

    5 days ago

    Cambridge, Massachusetts, United States Syntricate Technologies Full time

    Job Title: Technical Business AnalystWe are seeking a highly skilled Technical Business Analyst to join our team at Syntricate Technologies Inc. The ideal candidate will have a strong background in distributed architecture and experience working with Agile projects.Key Responsibilities:* Perform system analyses on distributed applications' architecture and...

Technical Support Analyst

2 months ago

Cambridge, Massachusetts, United States Biogen Full time
Opportunity for a Technical Support Analyst

Position Overview

We are seeking a committed Technical Support Analyst to provide exceptional end-user assistance within a prominent biotechnology organization. This role involves delivering daily support to users, including specialized assistance for Executive and VIP personnel. You will oversee the processes for system setup and delivery, ensuring efficient operations and prompt solutions for technology requirements of VIPs. Your main responsibilities will include offering technical support for hardware and software used in Commercial Events and daily operations, while also collaborating with various teams to facilitate successful project execution for remote users.

Key Duties

  • Oversee the incident management queue for user support, ensuring quick resolution of issues.
  • Manage system setup and delivery processes effectively.
  • Provide assistance for laptops, iPads, and mobile devices utilized by the Field Force.
  • Deliver proactive support for technologies used in meeting rooms and printing solutions.
  • Work collaboratively with teams on projects that affect remote users to ensure effective implementation.
  • Document standards for hardware and applications used by remote customers.
  • Occasional travel may be required to support external events.

Candidate Profile

The ideal candidate will possess strong customer service skills and experience with Incident Management systems, ITIL, and IT Service Management. Proficiency in troubleshooting hardware and software issues, as well as familiarity with PC technologies, peripherals, and mobile devices, is essential.

Essential Qualifications

  • Proven experience in supporting PC technologies, applications, and networks independently.
  • Experience in troubleshooting mobile devices and applications across platforms (iOS and Android).

Desirable Qualifications

  • Certifications such as CTS, MCSE, or equivalent.

Why Consider This Opportunity?

At Biogen, we are committed to fostering innovation and excellence. We offer a collaborative environment where each team member plays a vital role in our mission to advance biotechnology. Be part of a diverse team that values individual contributions and provides outstanding opportunities for professional growth and development. Our dedication to diversity and inclusion ensures that every voice is heard and valued in our workplace.