Medical Spa Coordinator

3 weeks ago


Dallas, Texas, United States Secret Med Spa Full time
Client Concierge

At It's A Secret Med Spa, we're on a mission to empower individuals to elevate their natural beauty through high-performance treatments. We're seeking a charismatic and detail-oriented Client Concierge to join our team.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a warm and welcoming experience for clients
  • Manage front desk duties, including checking patients in/out, answering phone calls, and maintaining a clean and professional environment
  • Assist providers and managers with client scheduling and appointment books
  • Comply with company policies and procedures to ensure streamlined processes
  • Effectively manage the POS system, ensuring accurate client appointment and employee information
Requirements:
  • Previous customer service experience (1 year) required
  • Flexible schedule with the ability to work weekends
  • Previous experience working in a med spa or medical office preferred
  • Excellent written and verbal communication skills
  • Ability to multi-task and remain flexible to the needs of the business
  • Ability to work as part of a team and take initiative
  • Enthusiastic, friendly, and energetic personality with a genuine desire to provide outstanding service
  • Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
  • Maintain a high level of integrity with a strong ethical foundation
  • Ability to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
  • Working knowledge of Microsoft applications
  • Bilingual preference given
  • Other duties as assigned
  • Minimum of 30 hours per week

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