Desktop Support Technician

3 days ago


Chicago, Illinois, United States The Rockridge Group Full time
Job Details

The Rockridge Group is hiring a skilled IT Service Desk Professional to join our team in Chicago. This is a 1-year contract position that requires excellent technical skills, strong communication abilities, and the capacity to work independently with minimal supervision.

  • This role involves providing technical support to users, solving complex technical problems, and applying policies to situations with minimal interpretation.
  • You will have the opportunity to develop your skills and expertise in the functional areas of IT, working with a dynamic team and contributing to our success.

Responsibilities:

  • The primary focus of this role is to provide technical support to users over the phone, resolving their issues efficiently and effectively.
  • You will also be responsible for performing project work as assigned by a lead or manager, ensuring seamless delivery of services.
  • As an IT Service Desk Professional, you will provide Level 1 technical support for users in the same location and Level 2 technical support for users in remote locations.

Requirements:

  • Bachelor's Degree preferred.
  • One to Five years of experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops.
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary.
  • Strong knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (e.g., Bloomberg), and telephony environments.
  • Expert-level knowledge in at least one of these areas, with the ability to broaden knowledge in the functional areas of IT and be proficient in two or more functional areas.
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
  • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems.
  • Able to work weekends once in 2-3 months.

$60,000 - $80,000 per year, based on experience and qualifications.



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