Desktop Support Team Lead

4 days ago


Chicago, Illinois, United States Preferred Risk Insurance Full time

Preferred Risk Insurance seeks a Desktop Support Team Lead to lead and direct the workflow and resources of our IT Infrastructure Technicians staff. As an experienced IT Support Desk Supervisor, you will be responsible for managing training courses and their completion, hiring and training service desk technicians, and overseeing service desk operations.


Key Responsibilities:

  • Lead and delegate tasks to the Support Team staff members
  • Manage training courses and their completion
  • Hire and train service desk technicians
  • Oversee service desk operations, managing budgets, defining processes, selecting tools, and ensuring uninterrupted business operations
  • Provide written and oral communications, making recommendations for improving documentation, and meeting with superiors to discuss departmental performance and identify areas for improvement
  • Evaluate the performance of technicians, monitoring network, server, and application performance, and analyzing metrics like first-call resolution rate, average resolution time, and customer satisfaction scores

A salary range of $85,000 - $120,000 per year is expected, depending on experience.



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