IT Support Specialist

2 days ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview
Northwestern Memorial Healthcare is seeking an Associate Desktop Support Analyst to join our team. This role will be responsible for maintaining all endpoint hardware and core software, including computing devices, pagers, printers, telephony and telephony hardware, operating systems, and specialized software/systems.

About the Role
The Associate Desktop Support Analyst will provide business-use guidance as well as technical guidance for end-user technologies, hardware, and software deployment as necessary. Key responsibilities include:
  • Maintaining knowledge of operating systems associated with endpoint hardware platforms (Windows, OS X), telephony and telephony hardware, pagers, printers, and multi-function printers.
  • Providing desktop hardware and software problem identification and resolution for all endpoint hardware and related equipment/peripherals.
  • Completing hardware moves and equipment replacements for all endpoint hardware and related equipment/peripherals.
  • Assisting in compliance with endpoint hardware and software standards (including delivery) as determined by the Information Services department.

Requirements
To be successful in this role, candidates should possess basic support knowledge of desktops, laptops, and mobile devices and associated operating systems, MS Office products, printers (local, network, label, and MFP), desk phones, and associated telephony, and networking (wired and wireless). A bachelor's degree and/or IT-related certification are preferred.

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience.

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