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Client Support Technician

3 weeks ago


Chicago, Illinois, United States Connection Full time
Key Responsibilities

We are looking for a highly motivated and experienced Desktop Support Analyst to join our team at Connection in downtown Chicago. In this role, you will be responsible for:

  • Providing first-level diagnosis and resolution of technical issues
  • Escalating calls to Level Two support when necessary
  • Monitoring tickets and prioritizing work for analysts and engineers
  • Providing clients with status updates on open tickets
  • Processing new hire, term, and move requests

The ideal candidate will have a strong background in IT, excellent customer service and communication skills, and the ability to work independently with minimal supervision. The salary for this position is estimated to be around $27-$28 per hour.