Desktop Service Analyst

3 days ago


Chicago, Illinois, United States Connection Full time
About the Role

In this role, you will be responsible for providing top-notch desktop support to our corporate clients in downtown Chicago. You will be working closely with our internal teams to resolve technical issues, implement new solutions, and ensure seamless day-to-day operations.

You will be required to take initial calls from end-users, log data, and provide first-level diagnosis and resolution of technical issues. You will also be responsible for escalating calls to Level Two support when necessary, monitoring tickets, and prioritizing work for analysts and engineers.

The ideal candidate will have a strong background in IT, excellent customer service and communication skills, and the ability to work independently with minimal supervision. The salary for this position is estimated to be around $27-$28 per hour.



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