Front Desk Professional

2 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

**Job Summary:**

We are seeking a skilled Front Desk Agent to join our team at the Choctaw Resort. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and ensuring smooth hotel operations.

Key Responsibilities:

  • Guest Check-in/Check-out: Assist guests with check-in and check-out processes in a courteous and efficient manner.
  • Guest Inquiries: Respond to guest questions and provide information on hotel facilities, events, and services.
  • Conflict Resolution: Handle guest complaints or concerns in a polite and professional manner.
  • Operational Excellence: Process transactions accurately, maintain accurate records, and work effectively with other departments to ensure a high level of guest service.
  • System Access: Access and work with systems for redemption of offers and promotions issued by the gaming properties.
  • Team Collaboration: Work with other departments to ensure seamless communication and exceptional guest experiences.
  • Administrative Tasks: File, retrieve, and update reservations and related reports as required.

Requirements:

To be successful in this role, you must have a strong ability to multitask, excellent communication skills, and a customer-focused attitude. Additionally, you should be able to maintain confidentiality and handle sensitive situations professionally.



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