Front Desk Operations Specialist

5 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

As a valued member of our team at Choctaw Resort Development Enterprise, we are seeking an exceptional Front Desk Operations Specialist to join our Hotel Services department. This role is responsible for delivering outstanding customer service and ensuring the smooth operation of our front desk operations.

About the Role

The Front Desk Operations Specialist will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay with us. Your primary focus will be on managing front desk operations, including handling guest check-ins, check-outs, and room assignments. You will also be responsible for maintaining accurate records, processing transactions, and resolving any issues that may arise during your shift.

Responsibilities
  • Guest Service: Provide exceptional customer service to all guests, responding promptly to their requests and resolving any issues in a professional and courteous manner.
  • Front Desk Operations: Manage front desk operations, including handling guest check-ins, check-outs, and room assignments, as well as maintaining accurate records and processing transactions.
  • Communication: Communicate effectively with other departments, including housekeeping, food and beverage, and security, to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve any issues that may arise during your shift, using sound judgment and discretion to maintain a positive guest experience.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be proficient in data entry, basic math, and have a strong attention to detail.

In terms of education, you will need a High School diploma or equivalent, with an Associate's degree preferred. Six months to one year of prior related experience or an equivalent combination of both is also required.

Working Conditions

This role requires a high level of physical fitness, as you will be standing for long periods, lifting up to 40 pounds, and working in a fast-paced environment. You must also be able to work varying shifts, including evenings, weekends, and holidays.

Benefits

We offer a competitive salary, ranging from $45,000 to $60,000 per annum, depending on experience. Additional benefits include medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for career growth and development, as well as a fun and dynamic work environment.



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