Veterinary Client Support Specialist

2 weeks ago


Loveland, Colorado, United States VCA Animal Hospitals Full time

Veterinary Client Support Specialist Opportunity

We are looking for a compassionate and skilled Veterinary Client Support Specialist to become a vital part of our dedicated team at VCA Animal Hospitals. Our facility has been providing exceptional veterinary services for many years.

At VCA, we understand the crucial role that the Client Support Specialist plays in our operations. This position often serves as the initial point of contact for clients seeking care for their cherished pets, making it essential to deliver the highest standard of service.

Key Responsibilities:

  • Answering phone calls to assist clients with scheduling appointments, managing prescription refills, and processing payments.
  • Coordinating and confirming client appointments.
  • Guiding clients through various payment options available, including cash, credit, and pet insurance processing.
  • Maintaining accurate medical records, charts, and correspondence.
  • Ensuring the facility is clean and well-maintained, including managing hospital upkeep.
  • Assisting with accounts receivable and following up on outstanding invoices.

VCA Animal Hospitals is committed to fostering a diverse and inclusive workplace where all team members can thrive. We believe in supporting our staff in achieving a healthy work-life balance. Full-time employees are eligible for a comprehensive benefits package, which includes health insurance, retirement plan contributions, mental health resources, and employee discounts on pet care.

The compensation for this role ranges from $14 to $17 per hour, depending on experience. Weekend availability is required.

Benefits: We provide competitive pay along with a robust benefits package, including medical, dental, vision coverage, paid time off, and generous employee pet discounts.

This job description outlines the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all responsibilities and qualifications required. Management reserves the right to modify job duties as necessary.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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