Clinical Support Specialist

7 days ago


Alpharetta, United States WellStreet Full time

**Job Summary**

WellStreet Urgent Care is seeking a highly skilled Patient Service Representative/Lab Technician to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and clinical staff.

**Responsibilities**

  • Greet patients and provide instructions to all visitors in a polite and professional manner
  • Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes
  • Determine and collect each patient's financial responsibility
  • Document Electronic Medical Record (EMR) all medical interventions
  • Perform clerical tasks and adhere to established policies and procedures
  • Assist the practice manager and other staff as required
  • Provide overall support for office operations
  • Understand and enforce standard healthcare regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Perform office procedures, including all general administrative duties
  • Assure HIPAA and OSHA compliance
  • Maintain the readiness of the reception area
  • May be asked to travel to other nearby WellStreet Urgent Care locations to support the staff

**Requirements**

  • High school diploma or equivalent
  • At least one year of experience in a medical office or emergency room setting
  • Urgent care experience preferred, but not required
  • Ability to work nights, weekends, and holidays
  • Experience with insurance eligibility and co-pay determination
  • Certification and experience as a medical assistant a plus, but not required


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