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Client Support Specialist

2 months ago

Alpharetta, United States Hire Dynamics Full time

Available Positions: Customer Support Specialist and Order Processing Coordinator

Are you eager to advance your career and acquire new competencies? We are seeking a dedicated individual with a positive mindset to become part of our skilled workforce.

As a Hire Dynamics Associate, We Provide:

Competitive compensation (starting at $17+/hr.), Weekly payments (Direct Deposit or ATM Debit Card options), Access to health benefits and retirement plans, Complimentary ONLINE skills training, and more.

Position Details:

Customer Support Specialist: $18+ (based on experience)

Order Processing Coordinator: $17+ (based on experience)

Working Hours:

8am-5pm, Monday to Friday

Compensation:

$17+ based on experience (potential for increase upon permanent hire)

Customer Support Specialist Responsibilities:
  • Generate pricing quotes using Plantrol & Cost Plus based on customer specifications.
  • Monitor shipment statuses.
  • Facilitate order expediting and provide updates to customers as needed.
  • Prepare commercial invoices and export documentation for shipments.
  • Address technical inquiries from customers and offer constructive feedback.
  • Respond to all customer inquiries promptly and attentively.
  • Manage proof submissions and returns.
  • Handle customer complaints and coordinate necessary follow-ups.
  • Utilize WiseLink / Dashboard / ROPE for proactive customer engagement regarding reorders.
  • Perform order entry tasks as required.
  • Input inventory releases into WiseLink.
  • Maintain a friendly and positive demeanor.
  • Represent the company in customer-facing activities when requested.
  • Communicate with the Regional Sales Manager regarding leads and customer issues.
  • Contact customers for order clarifications and artwork issues.
  • Coordinate consolidated shipments with production teams.
  • Process quotes for CIA accounts with attention to detail.
Customer Processing Coordinator Responsibilities:
  • Receive and review customer orders from Customer Support Specialists.
  • Inspect and analyze customer purchase orders and samples.
  • Collaborate with Customer Support Specialists to resolve discrepancies.
  • Determine the optimal production method for each job.
  • Assess the number of plates required for production.
  • Document special instructions for production and shipping.
  • Input data accurately into the Plantrol system.
  • Verify data accuracy and make necessary corrections.
  • Adjust quotes based on production requirements.
  • Route jobs to the prepress Process Coordinator.
  • Perform additional duties as assigned.
Qualifications/Skills Required:
  • Prior experience in a similar role is preferred.
  • High school diploma or GED equivalent.
  • Basic computer literacy and data entry proficiency.
  • Aptitude for numbers and ability to interpret instructions.
  • Strong organizational skills to manage multiple tasks.
  • Attention to detail regarding production specifications and customer needs.
  • Knowledge of prepress and production processes.
  • Excellent interpersonal skills for effective communication.
At Hire Dynamics, we focus on fulfillment—not just in terms of employment, but in helping individuals achieve their aspirations. When you feel fulfilled, you find happiness. We are part of the largest industrial staffing company in the nation, offering numerous opportunities with leading employers across the country.