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Sales Support Specialist

2 months ago

Boca Raton, Florida, United States CAREERXCHANGE, Inc. Full time
Job Overview

We are seeking a highly skilled Sales Support Specialist to join our dynamic Sales Team at CAREERXCHANGE, Inc. This role is integral in driving business development by supporting key customers across various retail channels, including major e-commerce platforms, mid-tier retailers, distributors, and specialty stores.

Key Responsibilities:

  • Account Coordination: Collaborate with internal teams (Operations, Marketing, Accounting) and external partners to ensure smooth account management and seamless execution of sales strategies.
  • Catalog Management: Oversee the completion of asset collection tasks (ASINs, titles, bullet points, descriptions) within Vendor Central, ensuring accuracy and timeliness.
  • Order Management: Communicate effectively with domestic and import operations teams regarding order changes, cancellations, and tracking, ensuring customer satisfaction.
  • Forecasting & Reporting: Maintain accurate forecasting and reporting; update forecasts with new items and assist in inventory monitoring to meet sales targets.
  • Team Collaboration: Participate in team meetings and training sessions to stay informed about company policies and procedures, contributing to a cohesive team environment.
  • Sales Support: Generate sales and inventory reports as directed by the Sales Management team, and manage assets for catalogs, promotions, and other sales initiatives.
  • Content Management: Conduct content audits and manage product images, videos, and copy to ensure consistent and engaging product presentations.
  • Channel Management: Complete Channel Management forms for exclusive items and submit deal sheets for markdowns, chargebacks, and promotions.
  • Customer Set-Up: Assist with customer set-up forms for new accounts, providing support to the designated Sales Lead.
  • Communication: Maintain ongoing communication with customers regarding purchase order status and new item opportunities, ensuring all client needs are met.

Requirements:

  • Experience: 3-5 years of experience in the consumer product industry, with a focus on sales support or operations.
  • Amazon Expertise: Minimum of 3 years of experience managing or supporting Amazon accounts, with a solid understanding of 1P and 3P operations.
  • Cross-Functional Skills: Proven ability to work effectively with cross-functional teams, including Sales, Operations, Marketing, and Accounting.
  • Technical Proficiency: Strong proficiency in Excel (including Pivot Tables, V-Lookup) and PowerPoint.
  • Organizational Skills: Highly organized, with exceptional multitasking abilities and the capability to thrive in a fast-paced environment.
  • Communication: Excellent communication and interpersonal skills, with a strong focus on relationship management and client satisfaction.
  • Self-Starter: A motivated, detail-oriented, and resourceful individual who can take initiative and work independently.

Work Environment:

  • 8 hour shift
  • Monday to Friday

CAREERXCHANGE, Inc. is an Equal Opportunity Employer.