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Front Desk Representative

2 months ago

Sterling Heights, Michigan, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handling guest inquiries and resolving any issues or concerns in a professional and courteous manner.
  • Maintaining accurate records and performing administrative tasks as needed.
  • Working collaboratively with other hotel departments to ensure seamless guest service.
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, adhering to the hotel's brand standards.
  • Comply with all hotel policies, procedures, and regulations to ensure safe and efficient hotel operations.
  • Be aware of all hotel rates, packages, and special promotions, as well as in-house groups and restricted dates.
  • Process room reservations and follow rate quoting scenarios accurately.
  • Be familiar with all hotel amenities, services, and local attractions, and be able to provide recommendations to guests.
  • Perform other duties as assigned, including helping colleagues in other areas of the hotel and maintaining a clean and organized work environment.
Requirements

To be successful as a Front Desk Agent, you will need:

  • A high school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • A positive and upbeat personality with a desire to deliver exceptional customer service.
  • The ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • The ability to work well in stressful and high-pressure situations.
  • Basic arithmetic skills and the ability to work with financial information and data.
  • An operational knowledge of Microsoft Office suite.
  • The ability to work a varied schedule, including evenings, nights, weekends, and holidays.