Front Desk Representative

2 days ago


Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Anticipate and respond to guests' needs in a friendly and positive manner, providing the highest level of service.
  • Financial Results and Cost Control: Follow proper selling techniques to maximize room revenues, monitor room availability, and adhere to cost controls to reduce expenses and waste.
  • Self/Workload Management: Plan, organize, and prioritize work duties to produce required volume of work, adhering to company general work rules and department procedures.
  • Safety/Risk Management: Maintain a clean and safe work area, following company procedures for guest/team member incidents and being knowledgeable of hotel emergency procedures.
Requirements
  • Education: High school diploma or GED required.
  • Experience: 1+ years prior guest service experience required, preferably in a hospitality setting.
  • Skills: Excellent verbal communication skills, attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.

B. F. Saul Company Hospitality Group is an equal opportunity employer dedicated to pursuing and hiring diverse professionals. We are proud to be an equal opportunity workplace and are committed to creating a diverse and inclusive environment for all employees.



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