Enterprise Cloud Applications Manager I, ServiceNow

1 day ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Credit Acceptance Full time
Cloud Enterprise Applications Manager

At Credit Acceptance, we're proud to be an award-winning company with a world-class culture that values innovation, collaboration, and customer satisfaction. As our Cloud Enterprise Applications Manager, you'll lead a team responsible for the innovation, optimization, and management of cloud-based SaaS enterprise applications.

Key Responsibilities:
  • Develop and execute a forward-looking SaaS strategy aligned with organizational goals
  • Continuously evaluate and adopt emerging SaaS technologies to position the team as industry thought leaders
  • Foster a culture of customer obsession, ensuring product development maximizes user satisfaction and business impact
  • Spearhead the adoption and integration of AI/ML technologies to enhance SaaS product capabilities, automate processes, and provide data-driven insights
  • Act as a liaison between business units to ensure seamless collaboration across teams, delivering integrated SaaS solutions
  • Foster a One Team mindset by encouraging cross-functional knowledge sharing, joint problem-solving, and collaborative solution design
  • Manage relationships with SaaS vendors and partners, ensuring high service levels
  • Negotiate contracts that align with strategic objectives and drive long-term value creation for the organization
  • Implement SaaS operational best practices, including continuous deployment, fault tolerance, and disaster recovery strategies
  • Regularly optimize cloud solutions to maintain system efficiency, scalability, and reliability
  • Develop and monitor KPIs related to SaaS delivery, customer satisfaction, and adoption
  • Build and mentor a high-performing team by fostering a growth mindset, encouraging technical innovation, and providing professional development opportunities
Requirements:
  • Bachelor's Degree or equivalent experience
  • Minimum of 3 years' experience leading cloud engineering teams, including experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance
  • Cross-functional project execution, collaborating on and executing technical vision and strategy
  • Experience working with Agile and DevOps practices such as test-driven, incremental releases, continuous integration, and deployment pipeline automation
  • Proficiency in managing and optimizing ServiceNow SaaS platforms. Hands-on experience in module configuration, customization, and integrations within these platforms
  • Lead a team of ServiceNow engineers and administrators to deliver high-quality solutions that meet organizational needs
  • Collaborate with cross-functional teams, including HR, Service Desk, and business units, to identify and implement ServiceNow solutions that improve business processes
  • Ensure adherence to ServiceNow best practices and governance models, driving standards for development and platform usage
  • Strong understanding of ITSM processes and ServiceNow modules (ITSM, ITOM, HRSD, CMDB, etc.)
  • Work with stakeholders to develop and prioritize a roadmap for ServiceNow enhancements and new features
  • Experience with API Integration: Ability to manage API integrations between SaaS applications and other enterprise systems, ensuring seamless data flow and interoperability
Preferred Experience:
  • 1 year experience of leading initiatives in a Java or Python ecosystem
  • Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
  • Usage of Continuous Integration/Continuous Delivery (CI/CD) practices and tools
  • Hands-on experience with ServiceNow development, scripting, and configurations
  • Proven ability to manage platform performance, upgrades, and system health
  • ITIL certification
  • Experience with Agile methodologies
Knowledge and Skills:
  • Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
  • Ability to solve problems at the source by offering simple, working solutions
  • Responds promptly and effectively to resolve incidents, tasks, and projects
  • Demonstrated ability and motivation to teach others
  • Ability to gain trust of others and builds solid relationships across and vertically throughout the organization
  • Effectively prioritize and execute tasks in a high-pressure environment
Target Compensation:

A competitive base salary + an annual variable bonus (cash and equity) will range from $140,295 - $215,120. This position may also be eligible for a sign-on RSU grant.

Benefits:
  • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many non-standard benefits that make us a Great Place to Work


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