Enterprise Cloud Applications Manager

1 day ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Credit Acceptance Full time
Job Title: Enterprise Cloud Applications Manager

Credit Acceptance is a leading provider of used car finance solutions, and we're seeking an experienced Enterprise Cloud Applications Manager to join our team. As a key member of our Engineering and Analytics team, you will be responsible for leading the innovation, optimization, and management of cloud-based SaaS enterprise applications.

Key Responsibilities:
  • Lead a team of cloud engineers and administrators to deliver high-quality solutions that meet organizational needs
  • Collaborate with cross-functional teams to identify and implement ServiceNow solutions that improve business processes
  • Ensure adherence to ServiceNow best practices and governance models, driving standards for development and platform usage
  • Develop and monitor KPIs related to SaaS delivery, customer satisfaction, and adoption
  • Build and mentor a high-performing team by fostering a growth mindset, encouraging technical innovation, and providing professional development opportunities
Requirements:
  • Bachelor's Degree or equivalent experience
  • Minimum of 3 years' experience leading cloud engineering teams, including experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance
  • Cross-functional project execution, collaborating on and executing technical vision and strategy
  • Experience working with Agile and DevOps practices such as test driven, incremental releases, continuous integration, and deployment pipeline automation
  • Proficiency in managing and optimizing ServiceNow SaaS platforms. Hands-on experience in module configuration, customization, and integrations within these platforms
Preferred Experience:
  • 1 year experience of leading initiatives in a Java or Python ecosystem
  • Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
  • Usage of Continuous Integration/Continuous Delivery (CI/CD) practices and tools
  • Hands-on experience with ServiceNow development, scripting, and configurations
Knowledge and Skills:
  • Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
  • Ability to solve problems at the source by offering simple, working solutions
  • Responds promptly and effectively to resolve incidents, tasks, and projects
  • Demonstrated ability and motivation to teach others
  • Ability to gain trust of others and builds solid relationships across and vertically throughout the organization
Target Compensation:

A competitive base salary + an annual variable bonus (cash and equity) will range from $140,295 - $215,120. This position may also be eligible for a sign-on RSU grant.

Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.


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