Collision Management Specialist

2 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Caliber Collision Centers Full time
Job Title: Collision General Manager Job Summary: We are seeking a highly skilled and experienced Collision General Manager to lead our service center team. As a key member of our management team, you will be responsible for the overall operation of the center, including risk management, teammate development, client metrics, production, and administration. You will also be responsible for recruiting, recognizing, and retaining talented teammates, monitoring current financial performance metrics, and reviewing previous month's financial metrics to identify opportunities and trends. Key Responsibilities: * Ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber's Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards. * Monitor and manage center performance metrics, including production, quality, and customer satisfaction. * Develop and implement strategies to improve center performance and achieve business objectives. * Recruit, train, and develop talented teammates to ensure a high-performing team. * Collaborate with other center leaders to achieve business objectives and improve center performance. Requirements: * 3+ years of experience in collision management or a related field. * Advanced understanding of collision estimatics and prior experience with CCC1. * Ability to understand instructions, both written and verbal, and prioritize competing tasks in a fast-paced environment. * Ability to provide personable, friendly customer service to internal and external customers. * Ability to do consistent physical activity, including reaching, kneeling, bending, and squatting, and lifting objects over 50 lbs. Benefits: * Industry comparable pay, paid weekly. * Paid vacation and holidays, beginning day one. * Career growth opportunities, promoting from within. * Paid skilled trainings and certifications, including I-CAR and ASE. About Caliber Collision Centers: Caliber Collision Centers is a leading provider of automotive repair services, with over 1700 centers nationwide. We offer a full range of services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. Our Purpose is to Restore the Rhythm of Our Customers' Lives, and we are committed to getting customers back on the road safely and efficiently. We believe in consistent career training on leadership skills and new technologies to ensure every teammate has an opportunity to achieve their career goals.

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